Sabio to sponsor 2009 CCF European Call Centre Awards

Sponsorship highlights Sabio’s ongoing commitment to excellence and best practice in the contact centre industry

Leading contact centre technology specialist to serve as Overall Awards Sponsor

LONDON – 7th May 2009 – Sabio, the innovative contact centre services and solutions company, has announced that it will be the overall sponsor of the 2009 CCF European Call Centre Awards that are being held this year on Tuesday 22 September – the first night of Call Centre Expo in Birmingham. The European Call Centre Awards recognise industry best practice, and there are some 20 different categories ranging from Best Use of Technology and Best Multimedia Strategy to the prestigious European Call Centre of the Year and CCF Industry Champion awards. Last year’s winners included organisations such as beCogent, British Gas, Capita, Homeserve, HCL, HMRC and Lloyds TSB.

The CCF European Call Centre Awards formally recognise professional excellence right across Europe. Now in its 14th year the Award Ceremony has become a firmly established annual event, rewarding those individuals and companies that have made a real impact over the previous 12 months. The deadline for Awards submission is the 7th of June. Further Awards entry details are available at www.callcentreawards.co.uk

“This is Sabio’s second year as Overall Awards Sponsor, and the company’s continued support is part of our ongoing commitment to rewarding innovation and best practice performance within the contact centre industry,” commented Leigh Hopwood, Sabio’s Head of Marketing. “We’re a long-term supporter of the Awards programme – both as a sponsor and as part of the judging panel. We’re delighted to be associated again with the CCF European Call Centre Awards, and look forward to acknowledging the organisations that are setting the standard in operational excellence and exceeding their customers’ expectations.

“Our ethos at Sabio is to deliver innovative best practice solutions for our customers, and this year – more than ever – we’re seeing how effective contact strategies that deliver a positive customer experience can make a significant difference in terms of increased retention and bottom line contribution,” she continued.

A full list of all the award categories and the criteria that the judges will be looking for from entrants is available at www.callcentreawards.co.uk A series of category-specific judging panels assess each entry, which are then shortlisted to the top finalists per category. Shortlisted finalists then receive a site visit by the judges before they reconvene to agree the winners for 2009.