Verint Witness Actionable Solutions selects Sabio as winner of ‘EMEA Project of Year’ Award during 2009 Partner Summit
Leader in analytics-driven Workforce Optimisation acknowledges Sabio’s in-depth WFO capabilities following software implementation for UK’s leading home emergency insurer
LONDON – 14 April 2009 - Sabio, the innovative contact centre services and solutions company, today announced that it won the prestigious ‘Project of the Year’ award during Verint® Witness Actionable Solutions®’ recent 2009 EMEA Partner Summit in Amsterdam. This is the second successive year that Sabio has won this award, further validating the company as a leading provider of Workforce Optimisation (WFO) solutions in the UK, and acknowledging Sabio’s particular skills in consistently delivering against the most complex WFO project requirements.
Sabio was recognised for securing a major WFO project at one of the UK’s leading financial services companies, where the requirement was for a unified Workforce Optimisation solution that included Workforce Management, Quality Monitoring and Recording. Sabio is currently delivering this 1,400-seat project, and is now working with the company to identify further opportunities, such as the adoption of next-generation Speech Analytics technology.
David Parcell, Verint Systems’ Managing Director for EMEA commented: “Once again, Sabio has demonstrated real commitment to both Verint and our Impact 360® suite, establishing itself as a true Workforce Optimisation centre of excellence, growing its sales of Verint software amidst changing market conditions, and securing a number of 1,000-seat plus contracts in such key sectors as outsourcing and financial services. One of the key reasons behind Sabio’s continued success is its ability to go beyond basic contact centre performance optimisation, and work closely with customers to unlock the significant operational and bottom line savings that can result from effective WFO deployments.”
“This success is a direct result of Sabio’s early investment in Workforce Optimisation skills and expertise, establishing both a specialist WFO Practice and supporting Verint’s full range of next-generation Impact 360 solutions – from Workforce Management, Recording and Quality Monitoring, to Speech and Data Analytics, Performance Management, eLearning, Coaching and Customer Feedback,” he added.
“We’re clearly gaining a growing reputation for our ability to take on and successfully deliver the most complex projects, and we’re delighted that Verint has continued to recognise our strengths in this area,” added Michael Andrews, Sabio’s Head of WFO. “Today’s difficult economic conditions mean that there’s an increased focus on disciplines such as Workforce Optimisation that can help contact centre operators target specific payback areas, such as productivity improvements, reducing administrative overheads and supporting top line revenue growth.”
“Sabio is helping organisations unlock real savings in these areas – at Thames Water, for example, we’ve deployed Impact 360 to optimise agent scheduling adherence and help reduce absences leading directly to annual savings of Ł250,000. At Addison Lee, London’s leading private car hire firm, we’ve implemented Verint’s Impact 360 Workforce Management solution, helping the company achieve potential savings of up to Ł1 million,” he added. “For 2009, we’re expecting to build on this success, particularly by helping the growing number of businesses that want to find out exactly what their customers are thinking. Here we expect key Verint WFO technologies, such as Impact 360 Customer Feedback and Impact 360 Speech Analytics, to play an increasing role.”
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the leader in analytics-driven workforce optimisation software and services. Its solutions are designed to help organisations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behaviour, and optimise the customer experience. From contact centres to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimisation suite is the industry’s most unified solution set – featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organisations into customer-centric enterprises.
