Sabio offers seamless migration path for UK organisations with end-of-life Avaya INDeX telephony platforms

Encourages UK INDeX users to see end-of-life deadline of 31st May, 2009 as a business opportunity rather than a business continuity issue

Migration programme takes advantage of Avaya’s Index Migration offer and financing to help organisations move cost-effectively to Avaya Communication Manager

LONDON – 26 March 2009 - Sabio, the innovative contact centre services and solutions company, has launched an initiative to provide UK organisations currently using Avaya’s ‘end-of-life’ INDeX telephony systems with a seamless migration path to Avaya’s next generation Communication Manager enterprise platform. Sabio is Avaya’s leading contact centre Platinum BusinessPartner and is ideally placed to help organisations optimise the deployment of an Avaya Communication Manager solution before their current INDeX system reach the end of their manufacturer support on the 31st May, 2009.

“Businesses that rely on their telephony infrastructure need to understand that after the 31st of May their INDeX platforms will represent a potential liability in terms of business continuity, particularly as there won’t be any future software updates and it will become more and more difficult to get hold of hardware,” commented Sabio Director, Adam Faulkner. “Fortunately, Avaya recognises the need for businesses to have a reliable, available and secure contact centre systems and is offering a very compelling migration offer which can equate to up to a 50% discount in some cases. This coupled with competitive 0% financing means that customers have a very strong incentive to migrate from their old INDeX systems to Avaya’s Communication Manager.

“At Sabio we’re already working with a number of UK organisations, including firms such as Flying Brands and TUI Travel, helping them to leverage Avaya’s attractive migration incentives, and providing them with the expertise needed to roll out a next generation IP-enabled enterprise communications platform for their business in the most cost-effective manner,” he continued.

“Sabio has the skills and experience to not only provide a Unified Communications platform, but to also design and deploy the contact centre applications needed to meet the increasing pressure to drive down costs whilst improving customer service levels. For businesses such as Flying Brands and TUI Travel, the initial imperative might have been to replace their aging telephony system, however both organisations are now realising significant benefits from their more advanced Communications Manager solutions, and are benefiting from a future-proof and resilient platform that supports their increasingly sophisticated customer service operations.”

According to James Henry, IT Director for Flying Brands: “we selected Sabio to support our transition from INDeX to Communication Manager as it clearly had an in-depth understanding of the different technologies involved, and were able to work with us to find the most cost-effective migration approach.”

At TUI Travel, Nigel Smith, Head of IT at the company’s Specialist Division, wanted to work with a partner that could anticipate and support TUI Travel’s future development. “Before recommending a solution, Sabio conducted a thorough audit of our customer contact operations, which meant they were able to design a cost-effective migration strategy that would future-proof our infrastructure while keeping within our budget,” he added.

Sabio has a track record of success as one of Avaya’s most experienced contact centre BusinessPartners, achieving Platinum partner status through its ability to deliver cost-effective business solutions that maximise the potential of Avaya’s contact centre applications.

Avaya Communication Manager provides centralised call control for a wide range of communication devices, and offers comprehensive support for contact centre operations including advanced skills-based routing and reporting. Communication Manager provides the foundation for building and optimising complete enterprise communication networks by supporting a range of standard communications protocols including SIP and H.323.