Customer Contact Planning 2010

19-20 April 2010
Birmingham

Nowhere else will you find this rich mix of topics or such a networking opportunity, focussed specifically on your workforce optimisation needs and that of the colleagues and partners with whom you need to work to deliver change in your contact centre.

With over 500 delegates expected for the diverse conference events, Customer Contact Planning 2010 is the must-attend event for heads of operation, resourcing specialists, customer service managers, HR Teams, analysts, people managers, project and change managers, contact centre IT or telecoms, MI and planning teams.

Real value or just theory?

Sabio will be presenting at 15:30 on Monday 19 April at the Hilton Birmingham Metropole.

Hear Michael Andrews, Head of WFO Practice at Sabio demonstrate how workforce management can be streamlined, yet still add real value. Learn from a variety of practical case studies including HomeServe, Leeds City Council and Thames Water.

For more information about Customer Contact Planning 2010 or to register to attend the event click here or visit www.planningforum.co.uk.