Celebrating what’s best in our industry

When the opportunity arose for Sabio to become the lead sponsor of the CCF European Call Centre Awards this year, we leapt at the chance to support an event that celebrates some of the leading performers in our industry.

We’ve had a long association with the European Call Centre Awards programme, having previously sponsored individual award categories as well as contributing to the judging panel. Year by year we’ve seen the quality of the entries get stronger and stronger – reflecting both the high calibre of the judging process, as well as the credibility which these awards hold within our industry.
This year’s entries were no exception, and reading through this Gala Review you’ll find some impressive examples of exceptional customer contact teams at work. The Awards featured some 20 categories ranging from Best Use of Technology and Best Multimedia Strategy to the prestigious European Call Centre of the Year and CCF Industry Champion awards. If you’re interested in finding out just what constitutes best practice for our industry, then the 2008 award winners detailed here certainly make an excellent starting point.

At Sabio we know that the best customer contact strategies and solutions demand in-depth industry knowledge, a strong awareness of how technology can help, as well as strong business processes and employee engagement. We’re committed to delivering best practice strategies and solutions for our customers, and we’re proud to be associated with an event that showcases those UK and European organisations that are delivering the best customer experiences, achieving the highest operational efficiency, and combining people, processes and technology to deliver real value for their business.

These awards also reflect our industry’s growing maturity: like Call Centre Expo this year, Sabio is also celebrating its tenth anniversary during 2008, and we’re delighted that so many of the Award winners this year have built and implemented customer contact strategies that place the emphasis on the quality of customer interactions rather than just the quantative focus of old. As an industry, we need to retain our commitment to improving the customer experience and exceeding customer expectations, rather than just making contact centre processes as cheap as possible.

That’s why it’s so important to celebrate those organisations that are setting the standard in customer service, and to lay down a challenge for the rest of the industry to enter their own teams and projects for consideration next year.

Sabio is certainly looking forward to continuing its strong association with the European Call Centre Awards, and we hope that this Gala Review of the Awards and Winners will provide an incentive for even more organisations to participate in the awards programme next year.