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The top ten customer service trends set to shape the customer service and contact centre agenda during 2010
The Customer Service sector is clearly set for a challenging year in 2010 as it continues to deal with the twin pressures of an economy still in recession and a rapidly-evolving consumer landscape. The challenge is that consumer behaviour is changing even faster, particularly among the ‘millennial’ generation. Gain an insight into the top ten customer service trends set to shape the customer service and contact centre agenda during 2010.