White Papers

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White Papers

Recognised for innovation and thought leadership, Sabio is sharing its knowledge through a series of free white papers.

Each white paper takes an industry challenge, trend or concept and investigates its impact on the contact centre.

The Professional Planning Forum launched the Volatility and Flexibility challenge, back in March 2014, consisting of three workshops: Analysis, Solutions and Delivery.

Digital engagement is already playing a role in helping public sector bodies to better serve their customers by providing assistance in real-time to customers using web chat.

With people communicating more than ever via social media, e-mail, chat and apps, and with the continued shift towards digital customer engagement,

This standard comprises of 12 key requirements that collectively specify the framework for a secure payments environment

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