Recognised for innovation and thought leadership, Sabio is sharing its knowledge through a series of free white papers.
Each white paper takes an industry challenge, trend or concept and investigates its impact on the contact centre.
This standard comprises of 12 key requirements that collectively specify the framework for a secure payments environment
How contact centres can improve security while reducing customer frustration and cutting time agents spend on authentication.
The Smartphone is here to stay and its penetration into the consumer market is increasing at a dramatic pace.