Recognised for innovation and thought leadership, Sabio is sharing its knowledge through a series of free white papers.
Each white paper takes an industry challenge, trend or concept and investigates its impact on the contact centre.
The Professional Planning Forum launched the Volatility and Flexibility challenge, back in March 2014, consisting of three workshops: Analysis, Solutions and Delivery.
The need for PCI compliance has never been greater.
With people communicating more than ever via social media, e-mail, chat and apps, and with the continued shift towards digital customer engagement,