Videos

  • Avaya - Contact Centres

    See how a contact centre solution from Avaya can impact your customers.

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  • Avaya - The Magician

    An entertaining advert from Avaya.

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  • Avaya - Unified Communications

    See how a unified communications solution from Avaya can impact your customers.

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  • Avaya Aura™ - Communication Manager

    How Avaya Aura™ Communication Manager can help you create simplicity and consistency while meeting your organization's communication needs.

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  • Avaya Aura™ - Overview

    Yankee Group SVP, Zeus Kerravala, discuss the benefits of Avaya Aura™ with Avaya's Vice President, Jorge Blanco.

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  • Avaya Aura™ - Session Manager

    Learn how Avaya Aura™ Session Manager can help you reduce costs, manage a single dial plan and deploy centralized applications to all users.

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  • Corizon - Introducing Enterprise Mashups

    Learn about Enterprise Mashups from Corizon, the Enterprise Mashup Company.

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  • Sabio Agent Greeting

    This video case study shows the impact that Sabio Agent Greeting can have on your contact centre.

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  • Sabio Case Study - Homeserve

    How Homeserve has saved £3.5m per year.

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  • Verint - First Call Resolution

    Helen Murray, Director of Consultancy at Verint explains why First Call Resolution is still important.

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  • Verint - People Management

    Helen Murray, Director of Consultancy at Verint asks 'can you define your ROI and prove it?'.

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  • Verint - Return on Investment

    Rob Wint, Marketing Director at Verint, on how achieving ROI on customer management programmes is more critical than ever.

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  • Verint - Staff Attrition

    Helen Murray, Director of Consultancy at Verint looks at dealing with the issue of staff attrition.

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  • Verint - Training and Coaching

    Create customer advocates from your agents with engaging training and coaching programmes.

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  • Sabio Case Study - Brewin Dolphin

    How Brewin Dolphin used call recording to exceed compliance requirements.

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