• Contact Centre of the Future

    Avaya's Jorge Blanco

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  • Demand Analysis

    Rentokil Initial's Alex Mead

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  • I've got an App for that

    Sabio's Ken Hitchen

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  • Integrating New Types of Contact

    Sabio's Stuart Dorman

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  • Manchester Police Improved Service

    Ian Charnock from Greater Manchester Police

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  • Voice of the Contact Centre

    CCA's Anne-Marie Forsyth

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