Meeting regulation and compliance needs
Call centre FSA regulations and PCI DSS compliance has traditionally been treated as a defensive issue by contact centre operators.
Usually involving activities and processes that were necessary to meet the Financial Services Authority’s (FSA regulations) guidelines, this is no longer the case. Now that many UK contact centres handle millions of card-based financial transactions each year, organisations are realising the impact that fraud can potentially account for up to three percent of the bottom line for financial services based companies.
Compliance issues and standards such as PCI DSS compliance, that is specifically aimed at fighting payment card fraud, are now a high priority concern for today’s contact centre operators. Key questions which operators need to ask include: “How can we make sure that our centre is fully PCI compliant?”, “How can we balance PCI compliance with our existing FSA recording requirements?”, and “How can we turn our compliance obligations into more positive business benefits?”
Find answers to these and other key contact centre security issues here
