Success Delivered

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Customers

When you're looking to improve the performance of your contact centre, a good place to start is to see what others have done. Below are just some examples of how Sabio has helped companies improve their customer experience, reduce their costs or improve their agent satisfaction.

Ark

Ark

Ark required Sabio to create a solution to achieve a high quality of care while maintaining a market leading speed of response.

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BCW Group

BCW Group

Throughout an eight year relationship, Sabio have helped BCW Group plc to create a best in class call contact centre built on a resilient Avaya platform.

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BGL Group

BGL Group

Sabio delivers an innovative voice self-service solution for BGL Group, delivering an award-winning customer experience.

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Brewin Dolphin

Brewin Dolphin

A 100% FSA compliant call recording solution that unlocked so much more.

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Business Stream

Business Stream

Using a best of breed technology approach Sabio deployed a combined core IP infrastructure with full-time call recording and workforce management, utilising Avaya's Communication Manager and Verint's Impact 360 Workforce Optimisation Suite.

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Carrington Carr

Carrington Carr

Carrington Carr needed a scalable communications and contact centre infrastructure to support their expansion. Sabio delivered a resilient infrastructure based on Avaya Aura Contact Centre technology.

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DAS

DAS

As the UK's clear leader in legal expenses, DAS wanted to deliver an outstanding customer experience. Through partnering with Sabio, DAS have implemented Verint Speech Analytics and Workforce Management on a core Avaya platform.

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Eurostar

Eurostar

By leveraging Avaya's powerful Aura SIP-enabled technology, Sabio's contact centre solution has given Eurostar the resilience it demands to support best practice customer service delivery.

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Greater Manchester Police

Greater Manchester Police

Greater Manchester Police (GMP) needed to create a centralised resource management function to support its complex call handling and radio dispatch activities. Sabio deployed a Workforce Management solution based on Verint's Impact 360 suite to help GMP meet their strict annual KPI's.

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Indigo Lighthouse

Indigo Lighthouse

Sabio has helped support Indigo Lighthouse as they expanded, by replacing their existing Avaya platform with the latest Avaya Aura Communications Manager.

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Lebara

Lebara

Sabio recommended an integrated solution for Lebara based on Avaya's powerful contact centre technology platform.

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Leeds City Council

Leeds City Council

Sabio worked with Leeds City Council to deliver a core Avaya Aura Communication Manager platform, deploy Verint's Impact 360 Workforce Optimisation suite and implement a live chat solution from LivePerson.

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London Borough of Havering

London Borough of Havering

The London Borough of Havering selected Sabio to implement the Avaya Aura Communication Manager connectivity platform, Avaya Aura Workforce Optimisation as well as Sabio's own Thin Client CTI application.

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Office Depot

Office Depot

Sabio facilitated multiple savings and found new efficiencies through the application of integrated contact centre initiatives such as Workforce Management, Quality Monitoring, Score Cards and powerful Speech Analytics technology.

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Sage

Sage

Sage have implemented Sabio's CallBack application to provide a flexible and cost effective answer to its virtual queue challenges.

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Scottish and Southern Energy

Scottish and Southern Energy

Sabio deployed the Avaya Interactive Response (IR) self-service platform to satisfied SSE's immediate requirements and also established a strong platform for it to launch further projects.

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Southwark Council

Southwark Council

Sabio has worked with Southwark Council to design and implement a powerful new Avaya-based multi-channel contact centre technology infrastructure to power the Council's new in-house customer service centre in readiness for its critical go-live deadline.

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Student Loans Company

Student Loans Company

Sabio worked in partnership with the Student Loans Company to support its large volume of business whilst still delivering a consistently high standard of service to their demanding and tech-savvy group of consumers.

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Thames Water

Thames Water

Building on the success of their initial impact 360 WFM deployment, Thames Water has worked closely with Sabio to upgrade, extend and refine its best practice use of Workforce Management.

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Vale of Glamorgan

Vale of Glamorgan

Sabio worked in partnership with the Vale of Glamorgan to create a public sector showcase Contact Centre, utilising Avaya's communication manager IP platform and Verint's impact 360 workforce management suite.

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Yorkshire Building Society

Yorkshire Building Society

Yorkshire Building Society selected Sabio to operate a major five-year managed service agreement that ensures the end-to-end performance of the Society's core customer service and communications platform based on Avaya, Nuance and Verint technology.

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