Success Delivered
When you’re looking to improve the performance of your contact centre, a good place to start is to see what others have done. Below are just some examples of how Sabio has helped companies improve their customer experience, reduce their costs or improve their agent satisfaction.
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Addison Lee
Verint WFM from Sabio has saved Addison Lee £1m and increased agent occupancy by 30%.
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bcw
The first successful credit card payment solution using speech recognition technology.
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Brewin Dolphin
A 100% FSA compliant call recording solution that unlocked so much more.
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Homeserve
Our strategic contact centre technology partnership saved HomeServe £3.5m per year.
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Newport City Council
Avaya and Verint technology to support an award winning public sector call centre.
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Response
Optimising contact centre technology performance through effective support.
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Scottish & Southern Energy
Improved customer experience with a natural language speech application.
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Student Loans Company
Delivering an Avaya contact centre infrastructure that meets the needs of the next generation.
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Thames Water
Verint WFM that delivers £250,000 savings and 100% plus productivity improvement.
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Vale of Glamorgan
Avaya and Verint technology supports First Contact Resolution goal being met.