Success Delivered

When you’re looking to improve the performance of your contact centre, a good place to start is to see what others have done. Below are just some examples of how Sabio has helped companies improve their customer experience, reduce their costs or improve their agent satisfaction.

  • Addison Lee

    Verint WFM from Sabio has saved Addison Lee £1m and increased agent occupancy by 30%.

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  • bcw

    The first successful credit card payment solution using speech recognition technology.

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  • Brewin Dolphin

    A 100% FSA compliant call recording solution that unlocked so much more.

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  • Egg

    This speech solution delivered an ROI in less than 12 months.

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  • Homeserve

    Our strategic contact centre technology partnership saved HomeServe £3.5m per year.

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  • Leeds City Council

    Real time customer feedback at a fraction of the cost.

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  • Newport City Council

    Avaya and Verint technology to support an award winning public sector call centre.

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  • Response

    Optimising contact centre technology performance through effective support.

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  • Scottish & Southern Energy

    Improved customer experience with a natural language speech application.

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  • Student Loans Company

    Delivering an Avaya contact centre infrastructure that meets the needs of the next generation.

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  • Thames Water

    Verint WFM that delivers £250,000 savings and 100% plus productivity improvement.

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  • Vale of Glamorgan

    Avaya and Verint technology supports First Contact Resolution goal being met.

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