providing Performance Through Usability
The successful deployment of speech IVR solutions is achieved by designing applications around the caller and their needs.
Self-service applications must be tightly integrated with contact centre technology and business processes to optimise performance and actually improve caller satisfaction. The business benefit of a self-service application is completely tied to caller acceptance of the application.
Sabio has one of the most mature and accomplished Speech IVR teams in the UK. The team is focused on providing successful IVR solutions and Interactive Voice Response Systems that provide solid ROI's based around caller acceptance. All Sabio's self-service applications are designed by a specialist Voice User Interface design team using the latest speech technologies, or traditional touch tone DTMF.
Sabio speech IVR solutions are designed using a User Centred Design approach combined with an industry leading speech design capability with first rate business and systems integration functions. IVR solutions are delivered on the market leading Avaya Voice Portal IVR along with Advanced Speech Recognition (ASR) technologies from Nuance.
