Gain productivity with Computer telephony integration
Get more from your technology investment, whilst delivering greater agent efficiencies, from value-added applications that can deliver an ROI quickly.
Sabio Thin Client CTI is a Sabio designed and developed Computer Telephony Integration application that delivers cost-effective productivity benefits for users of Avaya’s telephony and contact centre platforms. Sabio Thin Client CTI is a 100% web based desktop telephony application delivered across the network that provides contact centre agents with call control and agent control functionality on their desktop through Computer Telephony Integration (CTI).
As well as increasing agent productivity and enabling greater flexibility in the call centre, CTI can delier a 20 second saving per call and increase value from the existing Avaya infrastructure. Sabio Thin Client CTI is CTI functionality at a fraction of the cost and with no desktop deployment overhead.