Don't keep your customers hanging on the line
Call back technology can avoid poor service and leave a positive impression with your customer.
In busy times, a contact centre agent cannot always answer a call as quickly as customers would like and staffing to just meet short lived peaks can be cost prohibitive.
With Sabio CallBack, a ‘Virtual Queue’ maintains your customer’s position in the queue, connecting to the customer when an agent is available. The result is less abandoned calls leading to improved customer satisfaction.
Integrating seamlessly with Avaya, Sabio CallBack supports multiple modes of operation including ‘Virtual Queue’ and ‘Delayed CallBack’ that allow your business to decide when and how you wish to defer customer communications.