automating outbound customer contact
Outbound diallers are used for both high volume sales campaigns and lower volume customer care campaigns.
OFCOM legislation has had a dramatic impact on dialler systems, from a drop in the use of Answer Machine Detection technology to reducing the number of silent calls.
However, where a dialler is able to detect a non-connect it will automatically retry that number later. The complexity of call back rules is dependant on the dialler; the most sophisticated systems will retry failures, like engaged numbers, after a short period, and redial no answers at varying times of the day.
Sabio's understanding of both OFCOM legislation and regulation, and Proactive Contact best practice and systems available on the market, can help you overcome the challenges these systems face, whilst ensuring you gain significant productivity and revenue gains.
Proactive Contact applications offer well-developed ROI models, such as increasing agent talk time from 15% to 25% in Preview mode and to 80% to 90% in predictive mode when compared with a manual dial mode. Sabio can help you get more from your dialler system.
