Efficiently distribute the workload in your contact centre
ACD technology allows your organisation to efficiently distribute customer contacts to teams of agents.
An ACD (Automatic Call Distributor or Automatic Contact Distributor) provides the foundation of the contact centre. Traditionally, ACD's provided a solution that allowed voice calls to be queued and efficiently distributed to call centre agents. The technology has become increasingly sophisticated and is now being applied to other contacts such as email, web chat and social media.
ACD technology will continue to play an important part in the way that businesses engage with their customers. As the choice of contact channels open to customers continues to increase, intelligent ACD's will ensure customer contact is handled as efficiently as possible.
The successful organisations of the future will be those that are able to use ACD technology efficiently for operations like call routing and call reporting, but also able to blend and route all customer interactions in their contact centres as efficiently and quickly as possible whilst maintaining the highest quality. With a combination of Sabio's deep operational understanding of contact centres, technical expertise and use of best of breed ACD solutions, such as Avaya Aura, Sabio is the ideal partner to realise your vision of the next generation contact centre.
