Unified Agent Desktop

Unified Agent Desktop

Unified Agent Desktop

Streamline your agents' desktop

Save seconds or even minutes of wasted call time by improving the process your agents work through using your systems.

Organisations often look at the ‘customer experience’ but not the ‘agent experience’. As the ‘agent’ is the individual who has direct contact with your customer, their use of your contact centre systems and applications directly impacts on the customer experience delivered.

Sabio has combined its best practice contact centre process and integration skills with user interface and process management technology to streamline the agent desktop, provide an unified agent desktop and ensure that organisations are able to realise a rapid return on their investment in desktop projects. Sabio’s Unified Agent Desktop can help take your contact centre to the next level and enable you to deliver a step-change increase in agent productivity.