Automatic Call Distribution
"Using Avaya's powerful communications platform and voice routing technology to unlock measurable Business Value by organising and efficiently distributing your customer contacts to the right person – first time".
Why Avaya for your ACD?
Avaya Aura® Communication Manager is an enterprise-class PBX and skills-based ACD Routing engine that, depending on the call routing complexity required, also offers advanced predictive routing capability natively within the software. This allows contact centre operations to handle more contacts and deliver calls more accurately to the most appropriate agent - based on both Voice KPIs and agent capability.