Sabio, the Contact Centre Specialist Transforming Customer Contact
Sabio’s commitment and dedication to the Avaya Unified Communications and Contact Centre product suite is evident in its ability to easily maintain Avaya Platinum Business Partner status year on year.
Achieved through constant training on Avaya solutions, exceeding customer satisfaction scores and consistently delivering against agreed partner objectives, Sabio continues to be a partner of choice.
The only third party organisation in the UK certified by Verint to design, implement, train and support the full Verint Witness Actionable Solutions suite. Recognised within Verint for its technical and operational knowledge of applying the suite to both the contact centre and the back office of an enterprise, Sabio is widely recognised for its market leading knowledge and experience of Verint Witness Actionable Solutions.
Combine Nuance products with Sabio's market leading team of natural language speech recognition voice self-service specialists and the result are applications that are accepted by the end user and delivering significant returns for contact centres.
The Nuance business partnership with Sabio is long standing with a highly regarded mutual respect. Sabio has been working with Nuance technology since 2005 and has consistently delivered applications that exploit the capabilities of Nuance solutions.
Avaya has selected customer contact technology specialist Sabio as its Partner of the Year.
2014 sees Sabio, the customer contact technology specialist, celebrate its 10th consecutive year as an Avaya Connect Platinum Partner. Earlier this year Sabio also won Avaya’s Partner of the Year award, acknowledging its role as the partner organisation that has delivered the greatest, end-to-end contribution over the previous year.
Sabio, the customer contact technology specialist, has been recognised for its exceptional sales performance at Westcon's 2014 Partner Awards. Based on business won during Westcon's 2013-2014 financial year, Sabio demonstrated an impressive 48% growth in its sales.
Sabio integrates Semafone's patented PCI solution to help Avaya customers avoid the cost and burden of PCI compliance by removing sensitive card data from the contact centre.
As an Avaya Platinum Partner for over a decade Sabio has created 'Enterprise Contact Centre', the perfect combination of best in breed technology and Sabio's experience in design, implementation and operational expertise.
Sabio, the leading contact centre technology specialist, has launched Sabio OnDemand – a powerful, fully-integrated hosted offering that provides contact centre operators with access to the world’s most popular Customer Engagement Solutions from Avaya.
This year’s ContactBabel research into the state of the contact centre technology market clearly showed that, when it comes to the use of hosted services,
Helping Avaya customers reduce the cost and burden of PCI compliance with Semafone
Helping organisations to optimise the performance of their critical digital engagement channels
Sabio is focused on delivering exceptional customer contact strategies, so LivePerson – with its ability to put rich mobile, social and messaging technologies at the forefront of digital commerce and service strategies – is a logical addition to Sabio’s portfolio of best-of-breed customer engagement technology solutions.
Revolutionising the customer experience with cloud-based social customer service
With more and more people choosing to interact with organisations via social channels especially Facebook and Twitter, it has become imperative that organisations adopt a platform that does far more than just simply manage social media.
Enabling a new generation of Intelligent Contact Centre displays
Tasked with improving customer satisfaction, increasing revenue, reducing customer effort, and maintaining agent performance – it’s certainly non-stop for today’s contact centre managers. However to achieve their goals they need current, real-time information – not data that’s hours, days or even weeks old.
© 2016 Sabio Ltd, Co. No. 03644452