Sabio, the Contact Centre Specialist Transforming Customer Contact
New role-based training courses to help you make the most of the latest Avaya/Verint Workforce Optimisation suite
Taking advantage of Sabio’s unrivalled WFO capabilities
Reducing costs and increasing utilisation for a rapid ROI
By introducing Workforce Management (WFM) into your business, you can ensure you have the right number of skilled people in the right place at the right time to pro-actively respond to the demands of your customers and effectively adapt to change.
Enabling more effective customer interactions with an integrated Quality Monitoring approach
Monitoring the quality of interactions between your staff and your customers is crucial to ensuring a superior customer service.
Understanding your customers to deliver an improved experience
It is essential to listen to your customers’ feedback; not only to be successful, but in many cases, just to survive.
Turning contact channel data into intelligent, actionable information
Supporting agent development to help reduce agent attrition
Performance management is the process of delivering role-specific, relevant information to individuals on a regular and frequent basis to positively influence their performance in line with corporate business objectives. Agents, managers and executives should all be provided with a targeted set of Key Performance Indicators (KPIs) that are aligned with each.
Deploying tailored training to help your agents deliver increased customer satisfaction
Enhancing performance through increased compliance and continuous improvement
Whether for compliance needs or for business development, call recording can save you money.
CSAT scores confirm Sabio support leadership across key Avaya, Nuance and Verint solutions
Verint Witness Actionable Solutions offers Workforce Management to help multi-site, multimedia contact centres simplify call centre and multimedia contact centre forecasting and scheduling, while providing performance management and eLearning capabilities.
The only third party organisation in the UK certified by Verint to design, implement, train and support the full Verint Witness Actionable Solutions suite. Recognised within Verint for its technical and operational knowledge of applying the suite to both the contact centre and the back office of an enterprise, Sabio is widely recognised for its market leading knowledge and experience of Verint Witness Actionable Solutions.
Verint Witness Actionable Solutions’ Recording offers recording solutions to meet a wide range of business needs.
Verint Witness Actionable Solutions offers Quality Monitoring, a powerful contact centre quality monitoring solution
Verint Speech Analytics can mine recorded customer interactions to help surface the intelligence essential for building effective customer strategies.
The Verint Workforce Optimisation, Workforce Management, and Quality Monitoring solution packages come with built-in contact centre performance management functionality that enables you to track and analyze the performance of agents, groups, and your contact centre as a whole.
Verint Witness Actionable Solutions offers eLearning and automated training solutions to help contact centres build employee skills — and customer satisfaction.
Customer Feedback provides online real time customer surveys that can help you measure and influence customer satisfaction.
Andy Roberts has been a Board Director at Sabio since 2003, and is responsible for pre-sales, solutions delivery and managed services/support for Sabio’s UK and international operations.
Offering an extensive, role-specific portfolio of courses covering key Avaya, Verint and Sabio technologies
Sabio, the specialist contact centre and unified communications systems integrator, has launched Sabio Training – a dedicated practice focused on providing organisations with the skills needed to optimise contact centre performance.
Unibet, one of the largest online gambling operators in the European market, has selected Sabio to implement a next generation multi-channel contact solution to fully transform its international customer service capability.
Keeping your technology solutions performing at the highest level
At Sabio we work closely with our technology partners, building the insight we need to help you optimise both the operational, technical and financial performance of your contact centre technology solutions.
Offering a more holistic view of the customer experience
Gathering, analysing and acting on what your customers say is critical to improving loyalty and reducing customer effort – and can have a significant impact on reducing your operational costs.
Comprehensive WFO functionality powered by Sabio’s hosted infrastructure
Sabio OnDemand powered by Verint takes advantage of our comprehensive international virtual cloud-based hosting capability to deliver best practice Verint Workforce Optimisation technologies backed by Sabio’s proven in-depth contact centre expertise.
Providing the right support services for the right customers
With over 15 years’ experience in delivering and supporting critical contact centre and communications solutions from vendors such as Avaya, Verint, Nuance and Semafone, Sabio really understands your Support needs.
Ensuring end-to-end management, best practice and performance of your core customer contact technologies
As your customer service technologies become more complex, it makes sense to work with a best practice contact centre specialist that can assume responsibility for the technical performance of your customer service infrastructure.
Sabio OnDemand powered by Verint delivers a complete, flexible, instant access Workforce Optimisation solution from the global market leader, Verint.
Incorporated in 1998, Sabio has shared the same vision of a business from day one: a company built on strong ethics, and dedicated to providing excellent customer service through innovative technology solutions.
This year’s ContactBabel research into the state of the contact centre technology market clearly showed that, when it comes to the use of hosted services,
With effective customer engagement proving increasingly critical for organisations of all sizes, it's essential that customer service providers have the right support and service infrastructure in place to protect their core contact technology solutions.
Sabio, the leading contact centre technology specialist, has added comprehensive Workforce Optimisation capabilities from Verint® Systems Inc. to its new Sabio OnDemand cloud-enabled hosted contact centre offering.
Setting the standard for hosted contact centre solutions with Sabio OnDemand
While 61% of organisations now use some form of cloud-based application, contact centre operations lag behind in their use of hosted solutions. A key reason for this has been the lack of a solution that successfully combines the strength of a true enterprise contact centre platform with the flexibility and cost advantages of cloud deployment.
Role-based training to help you make the most of your Avaya, Verint and Nuance solutions
We are passionate about ensuring that every client maximises the return on the investment they make in the training solutions we implement for them.
For our 'Find a cloud with a platinum lining' events, Sabio sought out two of the country's most prestigious, high-rise venues where our attendees could get even closer to the clouds!
Sabio is the only vendor to support all Verint’s key WFO technologies
As a long-standing Verint Premier Partner, Sabio has an unrivalled track record of expertise in supporting Workforce Optimisation customers with comprehensive Training for the full Workforce Optimisation solution range.
Building a programme to meet precise organisational needs
Sabio offers an extensive range of role specific courses covering Verint, Avaya and Sabio solutions as well as a comprehensive suite of contact centre professional training.
Taking responsibility for all your customer contact technology needs
There's increasing evidence that those organisations that consistently deliver award-winning service create more loyal customers, secure greater value and – ultimately – outperform their competitors.
Streamlining your supply chain thanks to Sabio’s end-to-end responsibility
Traditionally, organisations deploying specialist customer contact technology solutions have always had to deal with a range of additional suppliers to resolve all their telephony and hosting requirements.
Comprehensive Consultancy & Support Services capabilities –delivered through a single, integrated services wrap
Before making the right technology solutions, it’s essential that organisations understand just what best practice performance will look like for their own customer engagement strategies.
Proven Application Development capability
Sabio's wealth of specialist contact centre experience means we're ideally placed to provide organisations with pre-packaged solutions based on technology from leading vendors such as Avaya, Verint and Nuance.
Providing the security of Avaya and Verint contact centre technology with the backing of Sabio's proven hosted expertise
With our Sabio OnDemand hosted offering Sabio is the first technology specialist to successfully bridge the gulf between providing enterprise contact centre cloud functionality and delivering it via a cost-effective deployment model.
Sabio, the leading contact centre technology specialist, received the "Marketing Partner of the Year" Award at the Verint® Systems Annual Partner Summit that took place in Barcelona last month.
Here at Sabio, the UK's leading independent Contact Centre technology specialist, we understand that choosing the right Support provider is fundamental toyou and your organisation.
Simplifying the migration to your hosted contact centre solution
With our new OnDemand hosted proposition, Sabio is directly addressing the relatively small scale but potentially complex requirements of small to medium size organisations to take advantage of cloud-based customer engagement technologies.
Sabio's open public training courses provide an ideal complement to your onsite or CBT based training program. Whether you are looking for a cost effective way to train new staff members or to develop a new specialist skill, public course maybe the answer.
Partnering with market leaders to bring best-of-breed technology solutions to our customers
As a leading independent contact centre technology specialist, Sabio identifies and deploys only those technologies that meet the highest performance standards.
Embedding Customer Effort at the heart of your continuous improvement program to drive up NPS and CSAT scores
Traditional Customer Satisfaction (CSAT) is an important contact centre metric, but it doesn’t always give a realistic indication of your overall level of customer satisfaction – largely because it’s often based on the most recent contact.
Sabio has won a contract to deliver support for Greater Manchester Police's advanced Workforce Management (WFM) solution.
Like the sound of analytics but not sure what the benefits are or how to get started?
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