Sabio, the Contact Centre Specialist Transforming Customer Contact
New role-based training courses to help you make the most of the latest Avaya/Verint Workforce Optimisation suite
How organisations can overcome their applications skills gap using next generation Avaya Breeze™ technology platform
While over 66% of IT executives plan to invest in mobile, customer-facing and cloud migration applications over the next two years as part of digital transformation initiatives, many recognise that they have a significant skills gap that impacts their ability to disrupt markets through innovation.
That’s where Avaya Breeze™ fits in. It’s a platform that allows organisations to easily design and embed added applications into their existing workflows via a powerful, simplified, software-defined architecture and communications infrastructure. As such, Avaya Breeze offers a much more agile approach to delivering additional business communications functionality – and one that Sabio sees as an important delivery mechanism for our customer contact domain expertise.
Avaya Breeze brings together a number of key components, including:
The combination of prebuilt connectors, fit-for-purpose apps and accessible pricing will make it much easier for businesses to trial new functionality and gauge customer reactions. Using Avaya Breeze, workflow-based applications can now be created in days rather than months, while Breeze Snap-ins will allow developers to build the workflows, customer journeys and other unique applications that organisations increasingly require.
Having already trialled Avaya Breeze in a number of projects, we’re encouraged at Sabio by its ability to provide organisations with rapid access to new capabilities that might previously have taken months to achieve via traditional development methods. Contact us to learn more about how Sabio is working with Avaya Breeze to help organisations sandbox new functionality in their customer experience labs.
Which? – the UK’s leading independent consumer champion has selected Sabio, the specialist contact centre systems integrator, to deliver a best practice contact centre infrastructure for its UK service centre.
Making interactions as effortless as possible for customers
While there has been continual development in IVR and advanced speech recognition technologies, the key benefits in terms of performance improvement from speech solutions still come from the quality of the deployment and the level of caller acceptance of the speech application.
Taking advantage of Sabio’s unrivalled WFO capabilities
Putting the power of voice to work with pre-built, high performance voice apps
At Sabio we’ve always believed that the key success factor behind high performing IVR and Apps is having a clear focus on designing solutions around the customer and their needs.
Reducing costs and increasing utilisation for a rapid ROI
By introducing Workforce Management (WFM) into your business, you can ensure you have the right number of skilled people in the right place at the right time to pro-actively respond to the demands of your customers and effectively adapt to change.
CSAT scores confirm Sabio support leadership across key Avaya, Nuance and Verint solutions
Sabio’s commitment and dedication to the Avaya Unified Communications and Contact Centre product suite is evident in its ability to easily maintain Avaya Platinum Business Partner status year on year.
Achieved through constant training on Avaya solutions, exceeding customer satisfaction scores and consistently delivering against agreed partner objectives, Sabio continues to be a partner of choice.
The dawn of a new era in business communications. Lower costs. Faster deployment. Breakthrough simplicity.
A software foundation that's open, highly reliable and extensible, Avaya Aura Communication Manager offers an IP telephony platform for enterprises large and small.
Avaya Aura Experience Portal is an open standards-based platform for automating inbound and outbound voice and video customer care.
Designed for single or multi-site enterprises, this powerful IP and standards-based unified messaging platform provides features like call answering, voice messaging and speech capabilities.
Avaya Proactive Contact software (Avaya PCS) gives contact centres the capabilities they need to preview, initiate, and track outbound communications.
The Avaya line of media and video communications servers deliver the full power of our Aura™ software to large and mid-sized businesses.
Designed for businesses with complex contact-centre operations and high call volume, Avaya CMS (Call Management System) is a database, administration and reporting application to help businesses identify operational issues and take immediate action to solve them.
Evolving towards a next generation customer service approach with Avaya Aura.
Today’s challenging economic conditions mean that the drive to improve employee productivity while reducing costs has become more important than ever before.
Andy Roberts has been a Board Director at Sabio since 2003, and is responsible for pre-sales, solutions delivery and managed services/support for Sabio’s UK and international operations.
Offering an extensive, role-specific portfolio of courses covering key Avaya, Verint and Sabio technologies
Sabio, the specialist contact centre and unified communications systems integrator, has launched Sabio Training – a dedicated practice focused on providing organisations with the skills needed to optimise contact centre performance.
Travel Republic, the leading UK online travel agency, has chosen Avaya Connect Platinum Partner Sabio to support its core Avaya customer service telephony infrastructure, and help optimise the performance of the company's European contact centre operation.
Avaya has selected customer contact technology specialist Sabio as its Partner of the Year.
Unibet, one of the largest online gambling operators in the European market, has selected Sabio to implement a next generation multi-channel contact solution to fully transform its international customer service capability.
Innovative financial services provider Think Money Group is working with Sabio to deploy a best practice customer contact solution to further improve service provision for the Group's 175,000 plus customer base.
2014 sees Sabio, the customer contact technology specialist, celebrate its 10th consecutive year as an Avaya Connect Platinum Partner. Earlier this year Sabio also won Avaya’s Partner of the Year award, acknowledging its role as the partner organisation that has delivered the greatest, end-to-end contribution over the previous year.
Sabio, the customer contact technology specialist, has been recognised for its exceptional sales performance at Westcon's 2014 Partner Awards. Based on business won during Westcon's 2013-2014 financial year, Sabio demonstrated an impressive 48% growth in its sales.
Sabio integrates Semafone's patented PCI solution to help Avaya customers avoid the cost and burden of PCI compliance by removing sensitive card data from the contact centre.
Sabio, an Avaya Connect Platinum Partner and a leader in the provision of specialist customer contact solutions, has announced that it is to carry out a major refresh of the AA's core Avaya communications infrastructure.
Sabio, the UK's leading independent customer contact technology specialist, has appointed former Avaya UK & Ireland Managing Director Lee Shorten as Non-Executive Chairman.
Comprehensive portfolio of hosted, prepackaged and tailored customer contact technologies
Customer satisfaction is critical to your business success, so it’s essential that you have the right contact centre infrastructure in place to help deliver the kind of intelligent, personalised service your customers increasingly demand.
Keeping your technology solutions performing at the highest level
At Sabio we work closely with our technology partners, building the insight we need to help you optimise both the operational, technical and financial performance of your contact centre technology solutions.
Simplifying platform innovation while also enhancing customer flexibility
To cope with accelerating customer engagement demands, your core enterprise solutions such as the Avaya Aura® Platform need to be more open and flexible, yet still deliver the highest levels of reliability and security, with a network that delivers redundancy for high availability and fault tolerance.
Monitoring overall performance levels against your core metrics
Having invested in a best practice customer contact technology infrastructure, you’ll need to have the right Contact Centre Reporting solutions in place to ensure you’re optimising your Multichannel investment.
Integrating social media into your broader contact centre analytics activities
Maintaining a consistent customer experience across all key customer touch points is an essential part of today’s successful contact strategies, and that consistency also needs to extend to reporting.
Providing the feedback needed to measure webchat effectiveness
Today’s ‘messaging economy’, encouraging customers to send and receive information at their convenience, is all about giving consumers more choice. However with so many messaging channels available, it’s all too easy for service providers to get the balance wrong.
Providing the right support services for the right customers
With over 15 years’ experience in delivering and supporting critical contact centre and communications solutions from vendors such as Avaya, Verint, Nuance and Semafone, Sabio really understands your Support needs.
Ensuring end-to-end management, best practice and performance of your core customer contact technologies
As your customer service technologies become more complex, it makes sense to work with a best practice contact centre specialist that can assume responsibility for the technical performance of your customer service infrastructure.
Flexible, scalable and easy to use high quality video solutions
The requirement for face-to-face discussions – with colleagues, customers and partners – has always been important, and is continuing to drive demand for high quality video collaboration solutions.
Integrating presence and data from multiple sources
As people work further apart, they need new tools to help them co-operate more closely. For these reasons and more, effective workforce collaboration is a critical part of any business strategy today. As mobile communications options increase, employees find themselves more connected but not always more productive.
Role-specific training designed for your detailed Avaya requirements
At Sabio we’ve developed a deep understanding of the full Avaya Aura® contact centre, Unified Communications, multi-channel and WFO solutions product set, and supplement our solutions expertise with a full range of Sabio Training courses for your Avaya solutions.
As an Avaya Platinum Partner for over a decade Sabio has created 'Enterprise Contact Centre', the perfect combination of best in breed technology and Sabio's experience in design, implementation and operational expertise.
Sabio OnDemand powered by Avaya delivers private, virtual cloud based multi-channel communications giving you the flexibility of hosted services coupled with Sabio's unique and in-depth contact centre expertise.
When Belgium's three main trade unions called a general strike earlier this month, DHL Express quickly realised that the planned strike activities – including blocking access to large parts of Brussels - were likely to cause considerable disruption to their business in Belgium.
Sabio OnDemand powered by Avaya – your virtual, cloud-based contact centre solution
Sabio OnDemand powered by Avaya combines the best of both worlds - enabling you to continue using trusted and reliable World-leading Avaya Customer Engagement Solutions, but now delivered in a more flexible, hosted model
Sabio, the leading contact centre technology specialist, has launched Sabio OnDemand – a powerful, fully-integrated hosted offering that provides contact centre operators with access to the world’s most popular Customer Engagement Solutions from Avaya.
This year’s ContactBabel research into the state of the contact centre technology market clearly showed that, when it comes to the use of hosted services,
With effective customer engagement proving increasingly critical for organisations of all sizes, it's essential that customer service providers have the right support and service infrastructure in place to protect their core contact technology solutions.
Setting the standard for hosted contact centre solutions with Sabio OnDemand
While 61% of organisations now use some form of cloud-based application, contact centre operations lag behind in their use of hosted solutions. A key reason for this has been the lack of a solution that successfully combines the strength of a true enterprise contact centre platform with the flexibility and cost advantages of cloud deployment.
Role-based training to help you make the most of your Avaya, Verint and Nuance solutions
We are passionate about ensuring that every client maximises the return on the investment they make in the training solutions we implement for them.
For our 'Find a cloud with a platinum lining' events, Sabio sought out two of the country's most prestigious, high-rise venues where our attendees could get even closer to the clouds!
Building a programme to meet precise organisational needs
Sabio offers an extensive range of role specific courses covering Verint, Avaya and Sabio solutions as well as a comprehensive suite of contact centre professional training.
Taking responsibility for all your customer contact technology needs
There's increasing evidence that those organisations that consistently deliver award-winning service create more loyal customers, secure greater value and – ultimately – outperform their competitors.
Avaya has presented customer contact specialist Sabio with the Technical Excellence Award at the Avaya Annual Partner Event held this year at the Royal Opera House in London.
There has been some uncertainty around our legacy platforms for a couple of years now. Back in 2012 Avaya announced it would no longer develop the CS1000 platform after the release of 7.6 in March 2013.
For organisations wanting to optimise investment in their Avaya CS1000 platform, but still not miss out on the opportunities offered by the latest open standard SIP architectures,
With Sabio growing strongly, expanding operations and continuing to invest in our Support business,
Streamlining your supply chain thanks to Sabio’s end-to-end responsibility
Traditionally, organisations deploying specialist customer contact technology solutions have always had to deal with a range of additional suppliers to resolve all their telephony and hosting requirements.
Comprehensive Consultancy & Support Services capabilities –delivered through a single, integrated services wrap
Before making the right technology solutions, it’s essential that organisations understand just what best practice performance will look like for their own customer engagement strategies.
Proven Application Development capability
Sabio's wealth of specialist contact centre experience means we're ideally placed to provide organisations with pre-packaged solutions based on technology from leading vendors such as Avaya, Verint and Nuance.
Providing the security of Avaya and Verint contact centre technology with the backing of Sabio's proven hosted expertise
With our Sabio OnDemand hosted offering Sabio is the first technology specialist to successfully bridge the gulf between providing enterprise contact centre cloud functionality and delivering it via a cost-effective deployment model.
At Sabio's Transforming Customer Contact Conference in London tomorrow, I'll be examining how the four key 'foundational forces' of the digital enterprise – Cloud, Mobile, Big Data and Social – are driving organisations to redefine engagement.
1. Make sure you're taking full advantage of the features you've already paid for – optimising ACD performance is all about making the most of what you've got.
Here at Sabio, the UK's leading independent Contact Centre technology specialist, we understand that choosing the right Support provider is fundamental toyou and your organisation.
Simplifying the migration to your hosted contact centre solution
With our new OnDemand hosted proposition, Sabio is directly addressing the relatively small scale but potentially complex requirements of small to medium size organisations to take advantage of cloud-based customer engagement technologies.
Sabio's open public training courses provide an ideal complement to your onsite or CBT based training program. Whether you are looking for a cost effective way to train new staff members or to develop a new specialist skill, public course maybe the answer.
Partnering with market leaders to bring best-of-breed technology solutions to our customers
As a leading independent contact centre technology specialist, Sabio identifies and deploys only those technologies that meet the highest performance standards.
Ongoing CSAT scores show Sabio continuing to earn industry leading levels of Avaya Support satisfaction
Avaya Connect Platinum Partner status is only awarded to organisations like Sabio that have the highest number of certified specialists, and who are experts in complex projects that span multiple customer engagement channels and involve multi-vendor integration.
Being aware of a customer's context and providing appropriate support for customers at each stage of their engagement with a business is now more crucial than ever before.
Sabio is pleased to announced its headline sponsorship, in conjunction with our partner Avaya, of the UK National Contact Centre Awards.
Until now a major barrier to successful customer journey design has been the cost and complexity of developing and deploying innovative solutions.
LV= selected Sabio to support its business-critical Avaya Contact Centre infrastructure. In this video case study, Peter Sinden, Sales and Service Director LV GI, explains why LV= selected Sabio, the ease of the transition process, his thoughts on Sabio's 24/7/365 Support Centre and more.
LV=, the UK’s most trusted and recommended insurer, has selected contact centre technology specialist Sabio to support its business-critical Avaya contact centre infrastructure.
Organisations always talk about how they’re committed to improving the Customer Experience, but how should they actually set about this critical task?
Saga, a leading provider of financial and travel products for the over 50s, has engaged contact centre technology specialist Sabio to support its contact centre infrastructure at sites in Folkestone and Thanet.
In this video Steve Carson, Director of Retail and Customer Operations at Home Retail Group discusses his key findings from the study visit to Silicon Valley.
DX (Group) plc, the leading independent logistics and parcel distribution company operating across the UK and Ireland, has chosen customer contact technology specialist Sabio to deploy a hosted communications platform that makes it much easier for customers to contact the company.
Simplified user experience and advanced analytics help to transform Workforce Optimisation
For Sabio, transforming customer contact is all about operational excellence.
For the last couple of years we’ve been highlighting the potential of WebRTC (Web Real-Time Communication)- the Google-owned open source project that effectively turns the Web into a powerful open communication platform.
It’s long been established that improving the customer experience is one of the digital age’s key battlegrounds however, introducing new business communications functionality is always challenging.
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