Sabio, the Contact Centre Specialist Transforming Customer Contact 

Avaya

Avaya

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Sabio 1st to market with Avaya/Verint 15.1 WFO Training

New role-based training courses to help you make the most of the latest Avaya/Verint Workforce Optimisation suite

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Accelerating project delivery with Avaya’s game-changer for business apps

How organisations can overcome their applications skills gap using next generation Avaya Breeze™ technology platform

While over 66% of IT executives plan to invest in mobile, customer-facing and cloud migration applications over the next two years as part of digital transformation initiatives, many recognise that they have a significant skills gap that impacts their ability to disrupt markets through innovation.

That’s where Avaya Breeze™ fits in. It’s a platform that allows organisations to easily design and embed added applications into their existing workflows via a powerful, simplified, software-defined architecture and communications infrastructure. As such, Avaya Breeze offers a much more agile approach to delivering additional business communications functionality – and one that Sabio sees as an important delivery mechanism for our customer contact domain expertise.

Avaya Breeze brings together a number of key components, including:

  • A development platform for the rapid creation of new workflow-based applications
  • The Avaya Snapp Store – an e-commerce enabled marketplace for smart apps
  • Open connectors and APIs that enable simple integration with your existing business comms services

The combination of prebuilt connectors, fit-for-purpose apps and accessible pricing will make it much easier for businesses to trial new functionality and gauge customer reactions. Using Avaya Breeze, workflow-based applications can now be created in days rather than months, while Breeze Snap-ins will allow developers to build the workflows, customer journeys and other unique applications that organisations increasingly require.

Having already trialled Avaya Breeze in a number of projects, we’re encouraged at Sabio by its ability to provide organisations with rapid access to new capabilities that might previously have taken months to achieve via traditional development methods. Contact us to learn more about how Sabio is working with Avaya Breeze to help organisations sandbox new functionality in their customer experience labs.

News

Which? – the UK’s leading independent consumer champion has selected Sabio, the specialist contact centre systems integrator, to deliver a best practice contact centre infrastructure for its UK service centre.

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Customer-centred Speech solutions

Making interactions as effortless as possible for customers

While there has been continual development in IVR and advanced speech recognition technologies, the key benefits in terms of performance improvement from speech solutions still come from the quality of the deployment and the level of caller acceptance of the speech application.

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Achieving true contact centre Workforce Optimisation success

Taking advantage of Sabio’s unrivalled WFO capabilities

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Designing IVR solutions around customer needs

Putting the power of voice to work with pre-built, high performance voice apps

At Sabio we’ve always believed that the key success factor behind high performing IVR and Apps is having a clear focus on designing solutions around the customer and their needs.

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Increasing your agent value through Workforce Management

Reducing costs and increasing utilisation for a rapid ROI

By introducing Workforce Management (WFM) into your business, you can ensure you have the right number of skilled people in the right place at the right time to pro-actively respond to the demands of your customers and effectively adapt to change.

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Setting the standard for intelligent contact centre support

CSAT scores confirm Sabio support leadership across key Avaya, Nuance and Verint solutions

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Avaya Support Platinum Partner UK

 

 


Sabio’s commitment and dedication to the Avaya Unified Communications and Contact Centre product suite is evident in its ability to easily maintain Avaya Platinum Business Partner status year on year.

Achieved through constant training on Avaya solutions, exceeding customer satisfaction scores and consistently delivering against agreed partner objectives, Sabio continues to be a partner of choice.

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The dawn of a new era in business communications. Lower costs. Faster deployment. Breakthrough simplicity.

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A software foundation that's open, highly reliable and extensible, Avaya Aura Communication Manager offers an IP telephony platform for enterprises large and small.

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Avaya Aura Experience Portal is an open standards-based platform for automating inbound and outbound voice and video customer care.

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Designed for single or multi-site enterprises, this powerful IP and standards-based unified messaging platform provides features like call answering, voice messaging and speech capabilities.

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Avaya Proactive Contact software (Avaya PCS) gives contact centres the capabilities they need to preview, initiate, and track outbound communications.

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The Avaya line of media and video communications servers deliver the full power of our Aura™ software to large and mid-sized businesses.

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Designed for businesses with complex contact-centre operations and high call volume, Avaya CMS (Call Management System) is a database, administration and reporting application to help businesses identify operational issues and take immediate action to solve them.

White Paper

White-Paper-AvayaAuraEvolving towards a next generation customer service approach with Avaya Aura.

White Paper

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Today’s challenging economic conditions mean that the drive to improve employee productivity while reducing costs has become more important than ever before.

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Andy Roberts has been a Board Director at Sabio since 2003, and is responsible for pre-sales, solutions delivery and managed services/support for Sabio’s UK and international operations.

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Delivering high quality training for the world’s leading contact centre technologies

Offering an extensive, role-specific portfolio of courses covering key Avaya, Verint and Sabio technologies

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Sabio, the specialist contact centre and unified communications systems integrator, has launched Sabio Training – a dedicated practice focused on providing organisations with the skills needed to optimise contact centre performance.

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Travel Republic, the leading UK online travel agency, has chosen Avaya Connect Platinum Partner Sabio to support its core Avaya customer service telephony infrastructure, and help optimise the performance of the company's European contact centre operation.

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Avaya has selected customer contact technology specialist Sabio as its Partner of the Year. 

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Unibet, one of the largest online gambling operators in the European market, has selected Sabio to implement a next generation multi-channel contact solution to fully transform its international customer service capability.

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Innovative financial services provider Think Money Group is working with Sabio to deploy a best practice customer contact solution to further improve service provision for the Group's 175,000 plus customer base.

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2014 sees Sabio, the customer contact technology specialist, celebrate its 10th consecutive year as an Avaya Connect Platinum Partner. Earlier this year Sabio also won Avaya’s Partner of the Year award, acknowledging its role as the partner organisation that has delivered the greatest, end-to-end contribution over the previous year.

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Sabio, the customer contact technology specialist, has been recognised for its exceptional sales performance at Westcon's 2014 Partner Awards. Based on business won during Westcon's 2013-2014 financial year, Sabio demonstrated an impressive 48% growth in its sales.

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Sabio integrates Semafone's patented PCI solution to help Avaya customers avoid the cost and burden of PCI compliance by removing sensitive card data from the contact centre.

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Sabio, an Avaya Connect Platinum Partner and a leader in the provision of specialist customer contact solutions, has announced that it is to carry out a major refresh of the AA's core Avaya communications infrastructure.

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Sabio, the UK's leading independent customer contact technology specialist, has appointed former Avaya UK & Ireland Managing Director Lee Shorten as Non-Executive Chairman.

Article

Improving operational performance with best-of-breed contact centre solutions

Comprehensive portfolio of hosted, prepackaged and tailored customer contact technologies

Customer satisfaction is critical to your business success, so it’s essential that you have the right contact centre infrastructure in place to help deliver the kind of intelligent, personalised service your customers increasingly demand.

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Helping you take advantage of vendor-based initiatives

Keeping your technology solutions performing at the highest level

At Sabio we work closely with our technology partners, building the insight we need to help you optimise both the operational, technical and financial performance of your contact centre technology solutions.

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The flexibility of a virtualised environment

Simplifying platform innovation while also enhancing customer flexibility

To cope with accelerating customer engagement demands, your core enterprise solutions such as the Avaya Aura® Platform need to be more open and flexible, yet still deliver the highest levels of reliability and security, with a network that delivers redundancy for high availability and fault tolerance.

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Optimising your Contact Centre investment through effective reporting

Monitoring overall performance levels against your core metrics

Having invested in a best practice customer contact technology infrastructure, you’ll need to have the right Contact Centre Reporting solutions in place to ensure you’re optimising your Multichannel investment.

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Managing what’s happening across your social spaces

Integrating social media into your broader contact centre analytics activities

Maintaining a consistent customer experience across all key customer touch points is an essential part of today’s successful contact strategies, and that consistency also needs to extend to reporting.

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Optimising webchat performance through effective reporting

Providing the feedback needed to measure webchat effectiveness

Today’s ‘messaging economy’, encouraging customers to send and receive information at their convenience, is all about giving consumers more choice. However with so many messaging channels available, it’s all too easy for service providers to get the balance wrong.

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Integrated Support and Maintenance capabilities

Providing the right support services for the right customers

With over 15 years’ experience in delivering and supporting critical contact centre and communications solutions from vendors such as Avaya, Verint, Nuance and Semafone, Sabio really understands your Support needs.

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Reducing risk and increasing accountability with Sabio Managed Services

Ensuring end-to-end management, best practice and performance of your core customer contact technologies

As your customer service technologies become more complex, it makes sense to work with a best practice contact centre specialist that can assume responsibility for the technical performance of your customer service infrastructure.

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Breaking down the barriers to video

Flexible, scalable and easy to use high quality video solutions

The requirement for face-to-face discussions – with colleagues, customers and partners – has always been important, and is continuing to drive demand for high quality video collaboration solutions.

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Enabling effective collaboration for increased productivity

Integrating presence and data from multiple sources

As people work further apart, they need new tools to help them co-operate more closely. For these reasons and more, effective workforce collaboration is a critical part of any business strategy today. As mobile communications options increase, employees find themselves more connected but not always more productive.

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Focused Training solutions for the full Avaya contact centre, UC and WFO portfolio

Role-specific training designed for your detailed Avaya requirements

At Sabio we’ve developed a deep understanding of the full Avaya Aura® contact centre, Unified Communications, multi-channel and WFO solutions product set, and supplement our solutions expertise with a full range of Sabio Training courses for your Avaya solutions.

Fact Sheet

Sabio-Enterprise-Contact-CentreAs an Avaya Platinum Partner for over a decade Sabio has created 'Enterprise Contact Centre', the perfect combination of best in breed technology and Sabio's experience in design, implementation and operational expertise.

Fact Sheet

Sabio-OnDemand-AvayaSabio OnDemand powered by Avaya delivers private, virtual cloud based multi-channel communications giving you the flexibility of hosted services coupled with Sabio's unique and in-depth contact centre expertise.

Blog

When Belgium's three main trade unions called a general strike earlier this month, DHL Express quickly realised that the planned strike activities – including blocking access to large parts of Brussels - were likely to cause considerable disruption to their business in Belgium.

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All the benefits of an enterprise-class Avaya contact centre delivered as a hosted proposition

Sabio OnDemand powered by Avaya – your virtual, cloud-based contact centre solution

Sabio OnDemand powered by Avaya combines the best of both worlds - enabling you to continue using trusted and reliable World-leading Avaya Customer Engagement Solutions, but now delivered in a more flexible, hosted model 

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Sabio, the leading contact centre technology specialist, has launched Sabio OnDemand – a powerful, fully-integrated hosted offering that provides contact centre operators with access to the world’s most popular Customer Engagement Solutions from Avaya.

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This year’s ContactBabel research into the state of the contact centre technology market clearly showed that, when it comes to the use of hosted services,

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With effective customer engagement proving increasingly critical for organisations of all sizes, it's essential that customer service providers have the right support and service infrastructure in place to protect their core contact technology solutions.

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Delivering world-class contact centre technologies via the cloud

Setting the standard for hosted contact centre solutions with Sabio OnDemand

While 61% of organisations now use some form of cloud-based application, contact centre operations lag behind in their use of hosted solutions. A key reason for this has been the lack of a solution that successfully combines the strength of a true enterprise contact centre platform with the flexibility and cost advantages of cloud deployment.

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Maximising your return on UC and contact centre technology training

Role-based training to help you make the most of your Avaya, Verint and Nuance solutions

We are passionate about ensuring that every client maximises the return on the investment they make in the training solutions we implement for them.