Sabio OnDemand powered by Avaya combines the best of both worlds - enabling you to continue using trusted and reliable World-leading Avaya Customer Engagement Solutions, but now delivered in a more flexible, hosted model that’s backed by a proven contact centre technology specialist with comprehensive Avaya accreditations.
Today's customer service organisations face unprecedented pressure to improve service delivery – not just from best practice competitors but also from their customers who increasingly expect the same consistently high service levels from all the organisations they engage with.
Today's business customers quite rightly expect B2B providers to deliver the same standards of service, sales and account management across integrated channels offered in the B2C world. However, factors such as legacy infrastructure, outmoded channels and limited investment can often hold this back – but it doesn't have to be this way.
Connect with Customers on Their Terms.
It can sometimes seem an impossible task protecting your call centre from external and internal threats. You must make sure you have sealed any cracks in your infrastructure to prevent a data breach and if you take payments over the phone, you also need to make sure that no sensitive card data leaks from your telephony infrastructure into your IT environment.
With unrivalled levels of in-house support skills across key contact centre and unified communications technologies, Sabio Support is ideally placed to deliver full 24x7x365 coverage across first, second and third line support activities for all the major Avaya, Verint and Nuance disciplines.
Organisations today are tasked with delivering unprecedented levels of customer engagement, while simultaneously evolving to address market challenges such as increased competition, virtual collaboration, mobile and social connectivity, and customer generational shifts.