Sabio, the Contact Centre Specialist Transforming Customer Contact 

Blogs

Blogs

Sabio is a sponsor of the Opus Research Intelligent Assistants Conference, which is being held this year from 4-5 May at Claridge’s Hotel in London.

News this week that United Airlines forcibly removed a passenger from one of their flights, and that Southern Railway’s CEO took home almost £500,000

It’s important for contact centre teams to recognise that their omnichannel strategy isn’t something that should be relinquished to their Digital or Marketing teams – particularly as a large proportion of digital interactions still end up in the contact centre for resolution.

The CCMA’s Chief Executive Ann-Marie Stagg reports on the Customer Innovation Panel she chaired at Sabio’s recent Disrupted Customer Contact 2017 conference.

With some 800 members and regular monthly meetings, the popularity of the Internet of Things Scotland Meetup group clearly shows that there’s real interest in both IoT technologies and how they’re starting to impact the way we live and work.

Last week The Guardian ran a story on how Fukoku Mutual Life Insurance in Japan is set to replace more than 30 of its specialist claims staff with an AI system based on IBM’s Watson Explorer.

Whether it’s deploying machine learning to write a new Friends script, applying the power of IBM’s Watson supercomputer to create an entire trailer for a movie, or Sony putting it’s software to work to generate a new song in the style of The Beatles

Returning from the Avaya ENGAGE event held in Dubai last week, my key takeaway impression was of a highly confident organisation with an impressive product roadmap.

Attending the Verint Engage Awards recently, you couldn’t help but notice that the majority of the best practice organisations picking up awards at the event had one thing in common: they had all worked with Sabio as their customer analytics technology partner.