Sabio, the Contact Centre Specialist Transforming Customer Contact 



A recent family visit to Walt Disney World in Orlando – and the way Disney underpins your entire visit through its fully-integrated mobile app – couldn’t help but impress. I noted how Disney is appearing to successfully turn the traditional customer experience upside down

 One of the more significant announcements at Apple’s WWDC Developer Conference this week was the preview of Business Chat

 At its WWDC 2017 developer conference on Monday Apple gave a clear indicator that disruptive technologies such as augmented reality, virtual reality and machine learning will be playing a key role in its products and services going forward.

 I’m looking forward to the UX Scotland event that’s being held from the 7th-9th June at the impressive Dynamic Earth venue in Edinburgh.

 A key theme of Sabio’s recent Disrupted Customer Contact 2017 conference was the need for organisations to stay ahead of the digital transformation trends that are currently reshaping today’s customer services environment. 

 A recent Harvard Business Review article on data strategy suggested that – on average – less than half an organisation’s structured data is actively used in making decisions.

Sabio is a sponsor of the Opus Research Intelligent Assistants Conference, which is being held this year from 4-5 May at Claridge’s Hotel in London.

News this week that United Airlines forcibly removed a passenger from one of their flights, and that Southern Railway’s CEO took home almost £500,000

It’s important for contact centre teams to recognise that their omnichannel strategy isn’t something that should be relinquished to their Digital or Marketing teams – particularly as a large proportion of digital interactions still end up in the contact centre for resolution.