Unified Communications or Random Acts of Collaboration?
Depending on how advanced you are along the roadmap to a Unified Communications and Collaboration utopia, you're more than likely to have come across 'Random Acts of Collaboration', whether you know it or not.
So what are they?
Given that your workers are now far more aware of the technologies available to them through the ever increasing power and quality of voice and video applications in a domestic environment, workers who understand the value of collaborative interactions start to bring them into a business environment.
These are generally point solutions brought in by individuals to address a specific and tactical requirement that is not supported by the business or there is just not that type of application available from an Enterprise perspective.
There are many examples of these applications – MSN / Yahoo Messenger / Google Talk from an instant messaging perspective, to the all-pervasive Skype for Instant Messaging and Video.
While these tactical solutions provide a fix for the immediate challenge, what most businesses find is that each group adopts a specific product or application, the majority of which are incompatible with each other and end up deployed in a restricted, localised manner.
So not only do you have segregated user groups, users have no broader intelligence around other colleagues who may be able to add value to the conversation.
There is also the other major consideration that there is no governance or audit trail for any of these interactions, which are business related and may involve partners and customers either directly, or indirectly through relevant information traversing these unofficial channels.
The Opportunity of Unifying 'Random Acts of Collaboration'
Generally workers who have taken these matters into their own hands have done so purely to enhance their productivity and to collaborate more effectively, intelligently and thoroughly with their immediate team.
Imagine the possibilities if these productivity increases were applied to the business as a whole: giving everyone access to the same set of tools, empowering them to get the right people together to deal with the challenge at hand in a smart, fast, convenient and multi-media experience that allows content and context to be shared and discussed easily, no matter the location of the participants.
That's why you need to remove random collaboration from your business and replace it with a strategic Unified Communication and Collaboration solution.
With over 12 years' expertise in designing and managing the deployment of Unified Communications and Collaboration technologies and core infrastructure, Daniel has played a key role in developing Sabio's Unified Communications proposition and leading the company's drive to embed UC capabilities at the heart of Sabio's communications and contact centre solutions