Here you'll find personal commentary and current opinions from thought leaders within the Contact Centre industry.
The blogs do not necessarily reflect the current position held by Sabio. Please get in touch for our latest best practice, benchmarking and recommendations.
Last week I had the pleasure of attending a Sabio / DHL workforce management masterclass. The main objective of the masterclass was to network and collaborate amongst individuals that do the same job but in different countries. We were lucky enough to have representatives from Switzerland, France, Turkey, Russia, Belgium, Austria and the Netherlands.
You could be forgiven for underestimating how many customers still pay by using the Mail Order Telephone Order (MOTO) channel. As you order the latest gift from Amazon or the next grocery delivery, it's easy to think that everyone will do all their shopping online before long.
Sabio has worked with Yorkshire Building Society, the UK's second largest building society, for over a decade developing, implementing and supporting a best practice Avaya-based communications and contact centre infrastructure to support the Society's expanding activities.