Here you'll find personal commentary and current opinions from thought leaders within the Contact Centre industry.
The blogs do not necessarily reflect the current position held by Sabio. Please get in touch for our latest best practice, benchmarking and recommendations.
For our 'Find a cloud with a platinum lining' events, Sabio sought out two of the country's most prestigious, high-rise venues where our attendees could get even closer to the clouds! That's why we found ourselves on March 19th at Searcys at the top of The Gherkin in the heart of London's financial district, and a week later in the SkyLounge at the DoubleTree Hilton in Leeds with its panoramic views of the city and the Yorkshire countryside.
Each Newswire edition our Client Relations and Events Manager, Grace Lee, interviews one of our customers to find out what it's like to work with Sabio, what's going on in their industry, and what makes them tick. Here Grace catches up with Julie Warne, Head of Carnival UK's Customer Contact Centre, where she's responsible for driving engagement for the company's P&O Cruises & Cunard's operations.
1. On Demand – for some organisations, the benefits of Workforce Management are clear but the initial investment and often inflexible software licencing can make procurement challenging.
The shift towards multi-channel engagement took another leap forward recently when Barclays announced that it would be the first British bank to allow people to pay each other and small businesses using just their Twitter handle.
As the UK's leading independent contact centre technology specialist, Sabio understands just how critical having the right support infrastructure in place is to your organisation's operational success.