Here you'll find personal commentary and current opinions from thought leaders within the Contact Centre industry.
The blogs do not necessarily reflect the current position held by Sabio. Please get in touch for our latest best practice, benchmarking and recommendations.
Sabio's Head of Multi-Channel Solutions, Matt Dyer, discusses the role multi-channel technologies has in enabling a positive digital customer experience.
It's now almost 10 years since the Payment Card Industry Data Security Standard (PCI DSS) was first released to ensure the safe handling of cardholder information at every stage of the payment process. A decade later it's fair to say that many organisations still have difficulty in achieving PCI DSS compliance.
Each Newswire edition our Client Relations and Events Manager, Grace Lee interviews one of our customers to find out what it's like to work with Sabio, their views on the industry and what makes them tick.
Our second customer in the Grace Lee hot seat is Ewa Kwiatkowska, Head of Customer Support, Unibet (International) Ltd.
Three years ago social customer service wasn't even a term, however it has quickly become an established part of doing business. Tweet at any brand and most will respond back to you, publicly and quickly. Even if many companies are not yet delivering the level of social customer service that consumers expect, they know they have to – and are working hard towards it.