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Sabio Blogs

Here you'll find personal commentary and current opinions from thought leaders within the Contact Centre industry.

The blogs do not necessarily reflect the current position held by Sabio. Please get in touch for our latest best practice, benchmarking and recommendations.

For organisations looking for the flexibility of an open, reliable multi-channel solution, the new Avaya Aura® Contact Centre 6.4 release really helps service team/s improve customer engagement by delivering a complete, 360o view of their customers together with the context of their interactions.

Our recent @sabiosense tweet jam provoked a lively debate around different aspects of #DigitalCustomerExperience, with people using the #CXSabio hashtag to air their views on all aspects of the topic.

Last year's Sabio/Avaya research into the security concerns of some 2,000 UK consumers found that security issues within contact centres were a real issue for over half of the respondents. Consumers said they had real concerns about the security of their personal and financial information, however they also said that they became unhappy when customer service compliance processes led to interactions that were too long and frustrating.

What is Sabio Network Services?

Written by Wednesday, 03 September 2014

So who are Sabio Network Services and what do they provide? We posed some questions to Paul Betteridge, SNS (Sabio Network Services) Billing and Operations Manager, to find out more.....

For those of you who missed our recent event 'The Future with AVAYA', you will also have missed my session titled 'The Opportunity with Avaya Aura Contact Centre'.

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