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Sabio Blogs

Here you'll find personal commentary and current opinions from thought leaders within the Contact Centre industry.

The blogs do not necessarily reflect the current position held by Sabio. Please get in touch for our latest best practice, benchmarking and recommendations.

Applying more intelligence to self-service

Written by Wednesday, 23 July 2014

Despite years of everyone telling us how important it is for customers to be delighted with every interaction, most of the evidence suggests this is not actually what people are looking for.

Optimising a European Network

Written by Thursday, 17 July 2014

Last week I had the pleasure of attending a Sabio / DHL workforce management masterclass. The main objective of the masterclass was to network and collaborate amongst individuals that do the same job but in different countries. We were lucky enough to have representatives from Switzerland, France, Turkey, Russia, Belgium, Austria and the Netherlands.

Let’s Talk to the Customer

Written by Tuesday, 15 July 2014

You could be forgiven for underestimating how many customers still pay by using the Mail Order Telephone Order (MOTO) channel. As you order the latest gift from Amazon or the next grocery delivery, it's easy to think that everyone will do all their shopping online before long.

Sabio has worked with Yorkshire Building Society, the UK's second largest building society, for over a decade developing, implementing and supporting a best practice Avaya-based communications and contact centre infrastructure to support the Society's expanding activities.

Reducing the Scope of PCI DSS compliance from the Contact Centre

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