Incorporated in 1998, Sabio’s founders - Paul Began, Adam Faulkner, Sebastian Henkes and Ken Hitchen– have shared the same vision of a business from day one: a company built on strong ethics, and dedicated to providing excellent customer service through innovative technology solutions.
They, along with an employee option scheme, still wholly own Sabio today, while the absence of any external investors or debt allows Sabio's Board of Directors to manage the business solely in the best interests of its customers and employees.
The company is now clearly established as a leading independent contact centre technology specialist - focused solely on delivering exceptional customer service strategies and solutions. Sabio brings over 16 years’ expertise in the delivery of best practice customer contact technology solutions, and has a track record of success in helping a wide range of businesses (including some of the world’s largest organisations) transform their customer contact operations.
Sabio combines award-winning technologies - from vendors such as Avaya, Verint, Nuance, Semafone, LivePerson, Conversocial, Gamma and RMG Networks and others - with a comprehensive services wrap that includes business consulting, systems integration, training and managed services. When customers engage Sabio they benefit from our end-to-end capabilities, as well as a significantly less complex supply chain as we assume full responsibility for all aspects of our deployments.
Sabio has grown organically year on year since our formation. Currently supporting customers in over 50 countries, Sabio remains committed to helping our customers optimise contact centre performance, reduce their operational costs and improve customer engagement.
Sabio is fully compliant and has achieved ISO 27001 and ISO 9001 registration to demonstrate information security management.
What does Sabio mean?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284), a monarch known for both his learning and the fostering of interactions between intellectuals of different faiths -placing an emphasis on tolerance and cultural achievement. The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of diversity.