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29 November 2011
Top 10 technology trends to set 2012's Customer Service landscape
Sabio’s Consultancy Practice details need for a phased, self-funding approach to help customer service organisations successfully address key trends such as social, mobile and multi-channel
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24 November 2011
Leading UK bathroom supplier selects Sabio to implement next generation Avaya contact centre infrastructure
Sabio solution for Bristan integrates core Avaya communications and workforce optimisation technologies to support major customer service transformation programme
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27 September 2011
Securing operational contact centre performance improvements across the wider enterprise
Free Sabio/Avaya seminars to demonstrate benefits achievable through deployment of an integrated Avaya Aura Workforce Optimisation approach. Hear how one of the world’s leading logistics organisations is working with Sabio to drive significant ROI on its global, centralised Avaya Aura platform
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23 September 2011
Sabio Network Services partners with Gamma Telecom to help organisations optimise enterprise telephony costs with SIP trunking
Sabio to integrate Gamma’s IP access and SIP trunking services to deliver end-to-end IP telephony capability
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19 September 2011
Sabio online voting helps strengthen community involvement in European Call Centre & Customer Service awards
Sabio online voting helps strengthen community involvement in European Call Centre & Customer Service awards. Over 4,000 votes cast as Global Bilgi, Everything Everywhere, Sage and Vertex chosen as finalists for 2011 Large Contact Centre of the Year category
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24 August 2011
Sabio opens Singapore service hub to strengthen support for international contact centre customers across Asia Pacific region
Appoints Mark Vaux as senior regional services director to head up Sabio’s Asia Pacific operations
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22 August 2011
Sabio appoints leading UC solutions specialist to help drive Unified Communications growth
Dan Harding joins Sabio’s UC practice to drive development of added value Unified Communications propositions
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26 July 2011
Sabio appoints senior telecoms sales leader as Head of its new Network Services operation
Brian Hull joins to drive development of Sabio’s broad range of competitive network services
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20 July 2011
Sabio extends Network Services offering with business-ready SIP trunking solutions
Broad range of competitive network services offerings to help organisations cut enterprise telephony costs while improving business continuity.
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17 July 2011
Greater Manchester Police selects Sabio to implement Workforce Management solution for its Operational Communications Branch
Optimising Customer Service resources set to realise significant savings over the next 20 months through overtime reduction and other efficiencies
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03 June 2011
Sabio strengthens international contact centre design, delivery and support capabilities with expanding Sabio Global Alliance network
Enables deployment and ongoing operation of best practice contact centre technology infrastructures across multiple countries and regions
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10 May 2011
Leeds City Council selects Sabio to deploy advanced speech analytics for its Leeds citizen contact centre
Speech Analytics to help Council determine root cause of citizen concerns, and improve customer service levels by resolving issues more quickly. Sabio selected to implement and support Verint’s advanced Impact 360® Speech Analytics solution
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20 April 2011
Eurostar selects Sabio to implement and support resilient customer contact centre infrastructure
Flexible Avaya SIP-based solution provides integrated contact solution across Eurostar sites in London, Ashford, Paris & Lille. Combines Avaya Aura® technology with Sabio’s comprehensive in-house support offering to provide robust communications platform for always-on customer service
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14 April 2011
New health-check for customer service organisations
Sabio Insight consultancy process helps organisations identify ‘best practice’ customer contact performance for today’s always-on, multi-channel, social networked customers
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11 March 2011
Leeds City Council awards contact centre technology support contract to Sabio
Leeds City Council awards contact centre technology support contract to Sabio
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03 March 2011
Sabio to demonstrate Avaya Aura™-enabled contact centre and UC apps at Unified Communications Expo
Sabio to demonstrate Avaya Aura™-enabled contact centre and UC apps at Unified Communications Expo
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07 February 2011
Sabio’s Web-based CallBack application secures full DevConnect compliance for Avaya Voice Portal
Specialist Sabio application provides cost-effective virtual queue capability for Avaya users
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01 February 2011
Sabio wins pan-European contract from Office Depot
Global supplier of office products and services deploying next-generation Impact 360 Workforce Optimisation Solution to support optimised performance
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Sabio identifies ten key 2011 trends impacting today’s changing customer service lands
Contact centre and unified communications specialist highlights brand management in a social world; adjusting to dramatically increased smartphone penetration, and effective multi-channel integration as main challenges
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04 January 2011
Value-added, multi-technology support contracts essential to under pressure contact centres
Leading contact centre systems integrator highlights need for multi-vendor skill support contracts with full accountability