Sabio retains prestigious Avaya Platinum BusinessPartner status for seventh consecutive year

2010 sees Sabio cementing its position as A leading Avaya Platinum BusinessPartner focused on contact centre and unified communications.

LONDON- 24th November, 2010 Sabio has retained Avaya's highest level partner accreditation for the seventh consecutive year. Sabio is a leading Avaya Platinum BusinessPartner focused on contact centre and unified communications technologies, this further accredidation reflects Sabio's continued ability over the last year to place Avaya solutions at the heart of its customers' operations- even during the most difficult trading conditions.

According to Sabio Director, Adam Faulkner: “Sabio has always had the skills, knowledge and expertise needed to help organisations make the most of advanced technology such as Avaya Aura™ contact centre solutions. However, it takes real commercial strength, strong customer relationships and a deep commitment to Avaya and its technology to sustain Platinum BusinessPartner levels of activity during the last year’s turbulent trading conditions.

“We’re delighted that we’ve been able to back our close level of Avaya engagement with all the pre-sales, sales and implementation skills needed to turn keen market interest into real projects,” he continued. “Earlier this month Sabio won the “Technology Leadership in the Contact Centre” award at Avaya’s European Channel Partner Conference – an award that not only reflected our success as a leading Avaya Platinum BusinessPartner, but also our continued ability to build and deploy innovative solutions based on Avaya Aura and Avaya Workforce Optimisation technologies. We’re committed to building on this success throughout 2011, and we look forward to another successful year working with Avaya.”

“Sabio has a track record of success with Avaya, not just in securing the level of business required to maintain Avaya Platinum BusinessPartner status, but also in identifying and developing the applications-led projects that can deliver real benefits for customers,” added Jan Lawford, Avaya’s Senior Director of EMEA Channels.

A key factor behind Sabio’s strong Avaya performance this last year was its recent success in securing a landmark international Avaya Workforce Optimisation contract with the global leader in international express shipping. The project, which involves Avaya Aura Workforce Management deployment across 20 global sites and over 2,000 users initially, confirmed Sabio’s technology leadership and clearly demonstrated Avaya Aura Workforce Optimisation’s ability to help organisations create a differentiated customer experience – that meet today’s complex customer requirements.

Sabio’s unique combination of proven Avaya expertise and in-depth Avaya software and applications skills ensures that the company is ideally placed to help deliver on both current project requirements as well as forthcoming applications. Sabio has the experience and skills needed to design and deliver integrated solutions that meet the specific challenges of the contact centre, from Workforce Optimisation and speech-based self-service applications through to major communications infrastructure and virtualisation projects.

Gaining Platinum BusinessPartner status is the highest accreditation for an Avaya business partner, awarded only to those partners who exceed Avaya’s demanding assessment criteria across key areas including technical capability, customer service support, business revenue targets, professional certification and marketing.