Avaya awards ‘Technology Leadership in the Contact Centre’ prize to Sabio

Follows landmark global contract success for major Avaya Workforce Management solution to be implemented across 20 countries.

Prestigious channel award reflects Sabio’s continued success In matching Avaya’s evolving applications portfolio to complex customer requirements

LONDON – 22 November, 2010 – Sabio, the specialist contact centre systems integrator, was awarded Avaya’s prestigious ‘Technology Leadership in the Contact Centre’ award at the enterprise communications vendor’s major European Channel Partner Conference held in Barcelona. The award reflected Sabio’s success as a leading Avaya Platinum Partner, and the company’s continued ability to build and deploy innovative solutions -based on Avaya Aura™ and Avaya Workforce Optimisation technologies – that meet today’s complex customer requirements.

A key factor behind Sabio’s achievement at Avaya’s 2010 European Channel Partner awards was its recent success in securing a landmark international Avaya Workforce Optimisation contract with the global leader in international express shipping. The project, which involves Avaya Aura Workforce Management deployment across 20 global sites and over 2,000 users initially, confirmed Sabio’s technology leadership and clearly demonstrated Avaya Aura Workforce Optimisation’s ability to help organisations create a differentiated customer experience.

“Sabio has a track record of success with Avaya, not just in securing the level of business required to maintain Avaya Platinum BusinessPartner status, but also in identifying and developing the applications-led projects that can deliver real benefits for customers,” commented Jan Lawford, Avaya’s Senior Director of EMEA Channels. “Sabio’s recent international WFM project success is a landmark deal for Avaya Aura Workforce Optimisation, and we look forward to the project’s development and its successful deployment over the coming months.”

“As a leading Avaya Platinum BusinessPartner focused on contact centre customers, Sabio has the skills, knowledge and expertise needed to help organisations place Avaya Aura contact centre solutions at the heart of their business,” added Sabio Director, Adam Faulkner. “That’s why we were proud to win the ‘Technology Leadership in the Contact Centre’ award at Avaya’s largest ever EMEA partner conference, and why we’ll be working hard through 2011 and beyond to continue delivering exceptional customer contact strategies, applications and solutions based on Avaya’s impressive contact centre and unified communications solutions.”

For an image of Sabio Director, Adam Faulkner (Centre) receiving the Avaya Technology Leadership in the Contact Centre award at Avaya’s 2011 EMEA Partner Conference from Jan Lawford, Avaya’s Senior Director EMEA Channels (Left) and Alan Baratz, Senior Vice President of Global Communication Solutions for Avaya (Right), please visit: http://www.flickr.com/photos/avaya/5165461998/in/set-72157625232309429/