“UNDERSTANDING AVAYA'S NEXT GENERATION CUSTOMER SERVICE SOLUTIONS ROADMAP”

 Free Sabio event to detail how Avaya Aura™ is set to deliver a new cost/performance value equation for UK contact centre operators Wednesday 6^th October, Central London, Register for ‘The Avaya Aura Contact Centre’ for FREE here

 LONDON – 16 September 2010 – Sabio, the specialist contact centre systems integrator, is holding a free event in London to help organisations understand the impact that the Avaya Aura™ suite of contact centre and unified communications applications could have on their businesses. Sabio speakers will be joined by senior product specialists from Avaya, while Evan Kirchheimer - Ovum’s Principal Analyst for Enterprise Telecoms – will share an independent view of the Avaya’s Product Roadmap and its future implications for UK contact centre operators.

Sabio is the only Avaya Platinum BusinessPartner with the capability to deliver the full Aura contact centre and unified communications portfolio in the UK. As an established developer of next generation, web-enabled applications to support Avaya solutions, Sabio is ideally placed to help customer service professionals investigate Avaya Aura and understand the benefits that it can bring to their customer contact operations. At the event, speakers from Sabio’s Avaya Practice will provide attendees with an in-depth assessment of how Aura can enhance their current contact centre infrastructure, along with a detailed timetable of key Aura contact centre and unified communications applications releases.

“Avaya Aura represents a significant breakthrough in business communications, opening up the potential for improved, real-time customer contact solutions while at the same time removing complexity and reducing reliance on expensive PSTN lines,” commented Sabio Director, Adam Faulkner. “Our seminar will focus on helping organisations to understand what they need to do to start accessing Avaya Aura’s undoubted benefits, and our speakers will concentrate on giving attendees the practical insight to establish how Aura can support their own operations.”

The introduction of Avaya Aura introduces a broad range of possibilities for both existing Avaya customers as well as organisations that currently operate within a multi-vendor environment. With Avaya Aura, organisations can now evolve their traditional communications infrastructure into a web-style, on-demand access infrastructure to all the services and applications that users increasingly expect from their enterprise communications solution.

In addition to presentations from Ovum and Avaya, Sabio’s Aura Contact Centre seminar will also feature sessions on the role of Voice Self-Service in tomorrow’s contact centre, as well as a series of Solutions Workshops focused on Avaya Workforce Optimisation and Avaya IQ. For more information on the seminar, or to register, please visit: http://www.sabio.co.uk/news-and-events/events