SABIO'S THIN CLIENT DIALLER APPLICATION SECURES FULL AVAYA DEVCONNECT COMPLIANCE FOR AVAYA PROACTIVE CONTACT

Specialist browser-based dialling solution for agents extends Sabio applications functionalityfor users of Avaya Proactive Contact, Avaya Avaya Aura™ Communication Manager and Avaya Application Enablement Services

LONDON - 2 September 2010 - Sabio, the specialist contact centre and unified communications systems integrator, has announced that its specialist Thin Client Dialler solution has secured full Avaya DevConnect Compliance for its comprehensive integration and interoperability with Avaya Proactive Contact. Sabio Thin Client Dialler’s 100 percent web-based design allows organisations to provide their contact centre agents – regardless of location – with access to Avaya Proactive Contact’s full range of inbound and outbound contact capabilities using only the standard web browser installed on their PC.

Sabio Thin Client Dialler is part of the company’s Thin Client CTI applications suite that allows full voice-based call centre functionality to be delivered across the web to any agent or employee’s desktop solution, irrespective of location. Sabio’s Thin Client applications take advantage of innovative programming and a zero administrative overhead design to deliver significant operational and cost savings for contact centre operators.

Full Avaya DevConnect Compliance confirms Sabio Thin Client Dialler as a powerful value-added solution for organisations operating Avaya Proactive Contact, providing them with a fully-compliant means of extracting further return from their existing inbound and outbound investment. Thin Client Dialler also interoperates fully with Avaya Aura™ Communication Manager and Avaya Application Enablement Services.

“Organisations are continually looking for ways to realise further potential from their investment in core Avaya platforms, particularly as they assess how to take advantage of the opportunities presented by next generation customer service and collaboration solutions based on Avaya Aura™,” commented Sabio’s Head of Applications, Robert Scutchings. “Sabio has a proven track record in designing and delivering complex contact centre applications for Avaya customers, and we’re delighted to strengthen our Avaya Apps offering by securing full DevConnect compliance for our innovative Sabio Thin Client Dialler solution.”

As a leading Avaya Connect Platinum Partner, Sabio has extensive in-house expertise in designing, delivering and supporting full Avaya unified communications and contact centre solutions. Sabio is also recognised as a proven Avaya DevConnect partner, and offers a portfolio of innovative solutions to enhance and integrate Avaya products seamlessly, with examples including Thin Client CTI, Sabio Call Back and Sabio Agent Greeting.

Avaya’s Proactive Contact software gives contact centres the capabilities they need to preview, initiate and track outbound communications. It offers superior predictive dialling and voice-detection capabilities that drive significant savings by optimising calls to desired service levels and reducing agent idle time.

The Avaya DevConnect programme promotes the development, compliance testing and co-marketing of innovative third-party products that are comparable with standards-based Avaya solutions. Sabio is an Avaya Platinum BusinessPartner, the highest status for an Avaya business partner, awarded only to those partners who exceed Avaya’s demanding assessment criteria across key areas including technical capability, customer service support, business revenue targets, professional certification and marketing. In qualifying for this status, Sabio has demonstrated market-leading expertise in contact centres and IP telephony.