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22 November 2010
Avaya awards ‘Technology Leadership in the Contact Centre’ prize to Sabio
Prestigious channel award reflects Sabio’s continued success In matching Avaya’s evolving applications portfolio to complex customer requirements
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25 November 2010
Sabio retains prestigious Avaya Platinum BusinessPartner status for seventh consecutive year
2010 sees Sabio cementing its position as the leading Avaya Platinum BusinessPartner focused on contact centre and unified communications.
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16 November 2010
Sabio announces Platinum sponsorship partnership with the CCA
Specialist contact centre systems integrator to serve as founder member of CCA Supplier Council, building on successful five-year relationship with CCA
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12 November 2010
Scotland’s leading non-domestic water supplier selects Sabio to implement technology platform for new Edinburgh-based customer experience centre
Business Stream awards contract to Glasgow-based contact centre systems integrator for powerful customer contact solution based on core Avaya and Verint technologies
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03 November 2010
Three council contact centres merge to improve service
Three councils will join forces creating a shared Contact Centre to provide citizens with a better service
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29 September 2010
UK’s premier provider of credit management and debt recovery services selects Sabio to implement next generation proactive contact solution
BCW Group works with Sabio to implement dynamic dialler solution based on Avaya Proactive Contact technology
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16 September 2010
Understanding Avaya's next generation customer service solutions roadmap
Free Sabio event to detail how Avaya Aura™ is set to deliver a new cost/performance value equation for UK contact centre operators.
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02 September 2010
Sabio's Thin Client Dialler secures full Avaya DevConnect Compliance
Specialist browser-based dialling solution for agents extends Sabio applications functionality for users of Avaya Proactive Contact, Avaya Aura™ Communication Manager and Avaya Application Enablement Services
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12 August 2010
Which? to detail how its Sabio WFO solution has driven cost savings
Call Centre and Customer Management Expo presentation to showcase how Which? has worked with Sabio to create a platform for consistent performance measurement
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20 July 2010
Sabio launches YouTube channel
Specialist contact centre and unified communications systems integrator showcases solutions expertise with video case studies from Brewin Dolphin, Egg and HomeServe
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15 June 2010
Ten guiding principles for successful Workforce Management projects
Contact centre specialist identifies how businesses can reduce unproductive time through more accurate forecasting and optimised scheduling
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07 June 2010
Sabio encourages contact centres to unlock WFO potential
New Sabio White Paper focuses on Employee Optimisation and Customer Management as the two distinct components of a successful, integrated Workforce Optimisation approach
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01 June 2010
BT Business selects Sabio for specialist call centre technology
Leading contact centre systems integrator to upgrade core infrastructure at HomeServe based on latest Avaya Aura™ SIP technology
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14 May 2010
Optimise your contact centre WFM operations
Free Sabio seminars in Leeds and Manchester for call centre professionals
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15 April 2010
Sabio supports industry innovation with sponsorship of 2010 European Call Centre Awards
Leading contact centre systems integrator to serve as Overall Awards Sponsor for third successive year
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31 March 2010
Sabio to sponsor South West Contact Centre Awards 2010
Sabio has announced that it is to sponsor the second annual South West Contact Centre Awards that are being held in Bristol on June 24th
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29 March 2010
BGL Group selects Sabio to support virtualised contact centre operations
BGL Group signs £1 million, three-year Managed Service support contract for its core Avaya contact centre infrastructure
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22 February 2010
New analytics framework helps organisations benchmark their contact centre performance
Identifies ‘best practice’ performance across six key contact centre operational processes. Allows operations to quickly identify their primary area of focus to drive operations forward in 2010
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02 February 2010
Major Sabio compliance project shortlisted for two Financial Sector Technology Awards
Brewin Dolphin shortlisted for prestigious Compliance and Business Continuity categories for 2010 FST Awards
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29 January 2010
Sabio to highlight the real benefits of effective Workforce Optimisation at Customer Contact Planning 2010
Sabio’s Michael Andrews to help simplify WFO rhetoric, and detail how workforce efficiency improvements can help customer management investments
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28 January 2010
DAS selects Sabio to implement next generation customer contact infrastructure
Sabio, the innovative contact centre services and solutions company, has won a major contract with DAS - the UK’s leading legal expenses insurer
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08 January 2010
Sabio’s customers and partners select Teenage Cancer Trust to receive Christmas charity donation
Sabio gave its customers and partners the chance this Christmas to decide which charity should receive a Christmas donation from the specialist contact centre systems integrator..