JOB000106 CONVERGENCE ENGINEER 

To apply please send your cv and covering letter to careers@sabio.co.uk quoting Job Ref: JOB000106.  

Role Purpose

The successful candidate will be responsible for providing technical services and technology support to Sabio’s client base. This role is project based and covers the physical delivery and ongoing support to clients on products, applications, network systems and overall solutions.

This role requires an experienced individual who is fully competent within his/her own area and who shares his/her expertise with others, providing guidance and support. She/he will complete this role independently or with minimal supervision. She/he will have depth of expertise in one area, applying his/her knowledge to a range of standard and non-standard activities.

Acountabilities

• Undertake Project meetings with customer to understand their technical and operational requirements to enable the creation of project documentation
• Implement/install/customise systems
• Provide status reports to Project Manager
• Undertaking site meetings and creation of project notes as and when appropriate;
• Assisting in the creation of change controls
• Complete testing of installation and associated documentation
• When required, complete ‘knowledge transfer’ to customer
• Completion of project documentation for their element of the deployed solution, which will be included in the final project documentation handed to Support Team for the future support of the solution
• Completion of documentation in relation to small projects and support work
• Provide ongoing support in the event of issues being escalated by Support Team; clearly identify issues, ascertain importance and priority, then provide troubleshooting and testing (may be remote or on-site).
• Search product documentation/Internal systems/supplier and manufacturer extranets/other knowledge bases for solutions to issues/to increase own knowledge
• Commitment to self-development 

Skills, Experience and Knowledge

Essential

• Sound knowledge of Avaya AURA Convergence products, CM, MM, ME, SIP
• Exposure to Linux (preferable Red Hat)
• Exposure to Windows operating system
• Excellent Knowledge of TCP/IP networks
• Proven capability in support/administration environments and 3rd party applications
• Analytical mindset with logical and methodical approach to problem solving
• Good spoken and written English: able to explain issues clearly and in detail
• Avaya, ACS, ACIS Avaya accreditation
• Ability to understand and grasp new products
• CCNA certification

Desirable

• Avaya AES
• Avaya SBC
• Cognos BI Tools or similar
• SQL database administration
• MSCE or CCNA certification (or similar)

Minimum Person Specification

• Good spoken and written English: able to explain issues clearly and in detail
• Proven experience mentoring, and building capability in others
• Logical thought process with excellent trouble shooting skills
• Ability to liaise with and brief senior management
• Approach must be enthusiastic, can do, anything is possible

Competencies

• Flexibility: re-plans work in response to emerging needs and requirements
• Client Response: interprets client needs, assessing the full requirements; identifies solutions to non-standard situations, investigating all the facts
• Business Understanding: is aware of internal/external business issues and best practice in own discipline; applies to own role
• Costs & profitability: takes action to monitor and control costs within own work horizons
• Problem solving: identifies key issues and patterns from partial/conflicting data; takes a broad perspective to problems and spots new, less obvious solutions
• Planning & Organising: Manages own time to meet agreed targets; develops plans for specific work activities in own area over the short term, including forecasting resource requirements
• Communicating, Negotiating & Influencing: adapts information/style to the audience, explains difficult issues clearly, establishes consensus, and attains agreement. Empathises with customer. Communicates with confidence and calmly in high-pressure environments.
• Teamwork, Coaching & Guiding: promotes teamwork; coaches and guides others where relevant
• Networking: creates informal networks with key contacts within own area
• Attention to detail: double-checks own work to ensure accuracy
• Creativity: thinks outside the box and makes creative, non-standard suggestions, tailored to the situation

To apply please send your cv and covering letter to careers@sabio.co.uk quoting Job Ref: JOB000106.