About Sabio

Intelligence in customer communications

Sabio is a specialist systems integrator focused on delivering exceptional customer contact strategies, applications and solutions.

With the skills, knowledge, experience and creative thinking of our people, we can enable you to overcome your greatest customer contact challenges.

Sabio Contact Centre

The right customer contact environment enables superior customer service, reduced costs, improved efficiencies and a return on investment. Explore Sabio Contact Centre

Sabio Unified Communications

A communication platform that is highly available, feature rich, flexible, scalable, built to support open standards, and can support the ever changing and accelerating needs of the Enterprise and its customers. Explore Sabio Unified Communications

Sabio Avaya Support

Each year our Avaya Support Service has been graded at the highest level by Avaya itself. Explore Sabio Avaya Support

Sabio...

... will step into your shoes and take time to really understand your business, to help you make a difference

... has a track record of successfully delivering technology solutions to meet customer needs where others have failed

... employs people with the right attitude and the best skills and experience available in the market

... is the only Avaya Platinum Business Partner with the capability to deliver the full Unified Communications and Contact Centre portfolio in the UK

... is one of the few UK organisations with detailed knowledge of all the key Workforce Optimisation components - from an integration, implementation and operation perspective, now operating globally

... has one of the strongest and most experienced teams of specialist voice self-service designers and developers in the UK

... has a unique intelligent approach to supporting your communication technology environment – leaving you to manage your business

... delivers more than 90% of its services with its own internal resource, enabling it to remain in control of quality and to retain complete accountability to its customers.

icon Certificate of BS EN ISO 9001 : 2008

 

Related items

  • Putting the power of smart mobile devices to work to reduce Customer Effort

    In my last blog I discussed how organisations need to work towards a better alignment between their mobile service solutions such as apps, and the experience offered in their contact centres. Brett Hunt from Nuance also echoed this in a recent blog1 he wrote for Sabio in August, where he stressed the requirement for more joined up cross-channel service. Brett emphasised that, from a technology perspective, there's now really nothing to stop organisations transforming how they engage with their customers.

  • Moving towards a better balance between contact centre security and customer effort levels

    Last year's Sabio/Avaya research into the security concerns of some 2,000 UK consumers found that security issues within contact centres were a real issue for over half of the respondents. Consumers said they had real concerns about the security of their personal and financial information, however they also said that they became unhappy when customer service compliance processes led to interactions that were too long and frustrating.

  • Sabio selected by the AA to deploy and support its next generation nationwide Avaya customer contact infrastructure

    LONDON – 02nd September 2014Sabio, an Avaya Connect Platinum Partner and a leader in the provision of specialist customer contact solutions, has announced that it is to carry out a major refresh of the AA's core Avaya communications infrastructure. Sabio will also provide an ongoing support service for the AA, ensuring that its Avaya solutions continue to perform optimally in order to handle interactions with its 15 million members across the UK and Ireland.

  • London Borough of Southwark's Langa Ncayiyana Presents at Sabio's Future with Avaya Event

    London Borough of Southwark's Customer Services Manager, Langa Ncayiyana talks about the changes Southwark council have been through and what challenges they faced developing an in-house contact centre. 

  • The future of Customer Service and the Opportunities available

    For those of you who missed our recent event 'The Future with AVAYA', you will also have missed my session titled 'The Opportunity with Avaya Aura Contact Centre'.