About Sabio

Intelligence in customer communications

Sabio is a specialist systems integrator focused on delivering exceptional customer contact strategies, applications and solutions.

With the skills, knowledge, experience and creative thinking of our people, we can enable you to overcome your greatest customer contact challenges.

Sabio Contact Centre

The right customer contact environment enables superior customer service, reduced costs, improved efficiencies and a return on investment. Explore Sabio Contact Centre

Sabio Unified Communications

A communication platform that is highly available, feature rich, flexible, scalable, built to support open standards, and can support the ever changing and accelerating needs of the Enterprise and its customers. Explore Sabio Unified Communications

Sabio Avaya Support

Each year our Avaya Support Service has been graded at the highest level by Avaya itself. Explore Sabio Avaya Support

Sabio...

... will step into your shoes and take time to really understand your business, to help you make a difference

... has a track record of successfully delivering technology solutions to meet customer needs where others have failed

... employs people with the right attitude and the best skills and experience available in the market

... is the only Avaya Platinum Business Partner with the capability to deliver the full Unified Communications and Contact Centre portfolio in the UK

... is one of the few UK organisations with detailed knowledge of all the key Workforce Optimisation components - from an integration, implementation and operation perspective, now operating globally

... has one of the strongest and most experienced teams of specialist voice self-service designers and developers in the UK

... has a unique intelligent approach to supporting your communication technology environment – leaving you to manage your business

... delivers more than 90% of its services with its own internal resource, enabling it to remain in control of quality and to retain complete accountability to its customers.

icon Certificate of BS EN ISO 9001 : 2008

 

Related items

  • Putting UC-enabled video conferencing to work at Sabio

    With Sabio growing strongly, expanding operations and continuing to invest in our Support business, it's really important that the company puts the latest communications and collaboration technologies in place to support how we work together as a business and improve how we engage with customers and partners.

  • The right and wrong ways to use IVR in contact centres

    While frustrating IVR menus, confusing options, and difficulty in connecting to live agents are all reasons why customers turn against traditional IVR systems, the reality is that reducing customer effort while still providing cost-effective service doesn't need to be mutually exclusive.

  • Giving agents the contextual information they need with knowledge management

    With more and more people now using contact centres as an escalation channel, customer service teams need to recognise that today's advisors are handling more complex queries - and consequently dealing with fewer and fewer standard calls.

  • Making life easier for customers

    When it comes to making life easier for customers, many organisations still have a long way to go. This was confirmed at the beginning of the year when the Institute of Customer Service's latest UK Customer Satisfaction Index reported that customer satisfaction has dropped to its lowest level since 2010.

  • Ten minutes with Grace Lee

    Each Newswire edition our Client Relations and Events Manager, Grace Lee, interviews one of our customers to find out what it's like to work with Sabio, what's going on in their industry, and what makes them tick. Here Grace catches up with Julie Warne, Head of Carnival UK's Customer Contact Centre, where she's responsible for driving engagement for the company's P&O Cruises & Cunard's operations.