About Sabio

Intelligence in customer communications

Sabio is a specialist systems integrator focused on delivering exceptional customer contact strategies, applications and solutions.

With the skills, knowledge, experience and creative thinking of our people, we can enable you to overcome your greatest customer contact challenges.

Sabio Contact Centre

The right customer contact environment enables superior customer service, reduced costs, improved efficiencies and a return on investment. Explore Sabio Contact Centre

Sabio Unified Communications

A communication platform that is highly available, feature rich, flexible, scalable, built to support open standards, and can support the ever changing and accelerating needs of the Enterprise and its customers. Explore Sabio Unified Communications

Sabio Avaya Support

Each year our Avaya Support Service has been graded at the highest level by Avaya itself. Explore Sabio Avaya Support

Sabio...

... will step into your shoes and take time to really understand your business, to help you make a difference

... has a track record of successfully delivering technology solutions to meet customer needs where others have failed

... employs people with the right attitude and the best skills and experience available in the market

... is the only Avaya Platinum Business Partner with the capability to deliver the full Unified Communications and Contact Centre portfolio in the UK

... is one of the few UK organisations with detailed knowledge of all the key Workforce Optimisation components - from an integration, implementation and operation perspective, now operating globally

... has one of the strongest and most experienced teams of specialist voice self-service designers and developers in the UK

... has a unique intelligent approach to supporting your communication technology environment – leaving you to manage your business

... delivers more than 90% of its services with its own internal resource, enabling it to remain in control of quality and to retain complete accountability to its customers.

icon Certificate of BS EN ISO 9001 : 2008

 

Related items

  • Taking the Volatility and Flexibility Challenge Glasgow, Part One

    Sabio along with partner Verint sponsored the 2014 Professional Planning Forum Volatility and Flexibility Challenge. The challenge involved a series of workshops that allowed businesses to come together with industry peers and discuss volatility and flexibility within the workplace.

  • Taking the Volatility and Flexibility Challenge Manchester, Part One

    Sabio and partner Verint sponsored the Professional Planning Forum Volatility and Flexibility Challenge 2014. The challenge involved a series of workshops that allowed businesses to come together to learn, understand and discuss volatility and flexibility requirements.

  • Turning up the heat on Customer Engagement

    Effective customer engagement is clearly a pre-requisite for today's contact centre operations, however achieving this demands the successful integration of a range of different Workforce Optimisation technologies. To help highlight the importance of different technology and process elements such as Workforce Management, Call Recording, Speech Analytics and Customer Feedback, Sabio partnered with Verint to host 'Turning up the Heat on Customer Engagement' event recently at the impressive London Ice Bar.

  • Richard Atkinson from Barclaycard discusses Conversocial - Social Customer Service

    Richard Atkinson from Barclaycard discusses how they use Conversocial to manage their social customer service at Sabio's Powering Digital Customer Engagement event.

  • Right place, Right Time

    At Carnival UK we've got a busy contact centre serving the needs of our Cunard and P&O Cruises customers, and – due to the seasonal nature of the cruise industry – we often see our call volumes more than double with each year's new 'wave' of bookings.