About Sabio

Intelligence in customer communications

Sabio is a specialist systems integrator focused on delivering exceptional customer contact strategies, applications and solutions.

With the skills, knowledge, experience and creative thinking of our people, we can enable you to overcome your greatest customer contact challenges.

Sabio Contact Centre

The right customer contact environment enables superior customer service, reduced costs, improved efficiencies and a return on investment. Explore Sabio Contact Centre

Sabio Unified Communications

A communication platform that is highly available, feature rich, flexible, scalable, built to support open standards, and can support the ever changing and accelerating needs of the Enterprise and its customers. Explore Sabio Unified Communications

Sabio Avaya Support

Each year our Avaya Support Service has been graded at the highest level by Avaya itself. Explore Sabio Avaya Support

Sabio...

... will step into your shoes and take time to really understand your business, to help you make a difference

... has a track record of successfully delivering technology solutions to meet customer needs where others have failed

... employs people with the right attitude and the best skills and experience available in the market

... is the only Avaya Platinum Business Partner with the capability to deliver the full Unified Communications and Contact Centre portfolio in the UK

... is one of the few UK organisations with detailed knowledge of all the key Workforce Optimisation components - from an integration, implementation and operation perspective, now operating globally

... has one of the strongest and most experienced teams of specialist voice self-service designers and developers in the UK

... has a unique intelligent approach to supporting your communication technology environment – leaving you to manage your business

... delivers more than 90% of its services with its own internal resource, enabling it to remain in control of quality and to retain complete accountability to its customers.

icon Certificate of BS EN ISO 9001 : 2008

 

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    In my last blog I focused on how effective Workforce Management is a pre-requisite for a successful contact centre operation, however it's also about the space it gives you to focus on other Workforce Optimisation aspects such as Quality Monitoring and Coaching.

  • Need to re-assure banking customers

    Having just hosted Sabio's recent Voice Biometrics for Financial Services executive dinner, I was struck by how relevant the issue is when I read a number of recent letters in the Sunday Times Money section that followed up an article titled 'Is anybody safe from the bank fraudsters?'

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  • Reaching out to customers at Lebara

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  • Customer service across international borders

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