About Sabio

Intelligence in customer communications

Sabio is a specialist systems integrator focused on delivering exceptional customer contact strategies, applications and solutions.

With the skills, knowledge, experience and creative thinking of our people, we can enable you to overcome your greatest customer contact challenges.

Sabio Contact Centre

The right customer contact environment enables superior customer service, reduced costs, improved efficiencies and a return on investment. Explore Sabio Contact Centre

Sabio Unified Communications

A communication platform that is highly available, feature rich, flexible, scalable, built to support open standards, and can support the ever changing and accelerating needs of the Enterprise and its customers. Explore Sabio Unified Communications

Sabio Avaya Support

Each year our Avaya Support Service has been graded at the highest level by Avaya itself. Explore Sabio Avaya Support

Sabio...

... will step into your shoes and take time to really understand your business, to help you make a difference

... has a track record of successfully delivering technology solutions to meet customer needs where others have failed

... employs people with the right attitude and the best skills and experience available in the market

... is the only Avaya Platinum Business Partner with the capability to deliver the full Unified Communications and Contact Centre portfolio in the UK

... is one of the few UK organisations with detailed knowledge of all the key Workforce Optimisation components - from an integration, implementation and operation perspective, now operating globally

... has one of the strongest and most experienced teams of specialist voice self-service designers and developers in the UK

... has a unique intelligent approach to supporting your communication technology environment – leaving you to manage your business

... delivers more than 90% of its services with its own internal resource, enabling it to remain in control of quality and to retain complete accountability to its customers.

icon Certificate of BS EN ISO 9001 : 2008

 

Related items

  • Sabio helps strengthen multi-channel engagement with comprehensive new SMS messaging capability

    LONDON – 2nd July 2015 – Contact centre technology specialist Sabio has extended its Network Services portfolio with the addition of comprehensive hosted SMS messaging capabilities. With SMS proving an increasingly effective engagement channel for organisations of all sizes, Sabio will work with customers across the UK and internationally to not only support volume business messaging but also provide the essential services to ensure that both inbound and outbound SMS channels can operate successfully as part of an integrated customer journey.

  • Improving the Customer Experience – channel of choice

    Enabling customers to engage via their channel of choice of course makes smart sense, and is one everyone in our Industry talks about every day. However for many organisations the omnichannel reality still doesn't go much further than a few marketing-led mobile apps and some basic web chat or text messaging functionality all delivered with no overall contact strategy in place.

  • Transforming Customer Contact with Sabio

    It was great to welcome so many attendees to Sabio's Transforming Customer Contact Conference held at The Brewery in London last week. We focused our event on helping organisations to serve their customers better across today's evolving range of contact channels and, from the feedback we've already received, it's clear that this is proving an increasingly challenge in a world where the majority of consumers now have much better technology than the enterprises that serve them!

  • Delivering greater flexibility through SIP trunking

    Later this month at Sabio's Transforming Customer Contact Conference being held in London on June 18th, I'll be outlining how more and more customer service organisations are successfully transitioning their voice traffic to SIP trunking.

  • Winning Solutions for B2C organisations

    Today's customer service organisations face unprecedented pressure to improve service delivery – not just from best practice competitors but also from their customers who increasingly expect the same consistently high service levels from all the organisations they engage with.