What We Do - Your Challenges - Virtual contact centre
Student Loans - Virtual Contact CentreWorking smarter with a 'virtual' enterprise
In today’s tough economic climate, organisations are under extreme pressure to reduce costs whilst improving employee productivity and providing superior levels of customer service. By converging existing voice and data networks onto a single IP-based network, an organisation can reduce operational costs considerably. Furthermore, by providing an open platform for the deployment of a host of advanced applications such as unified messaging, IP telephony and IP based contact centre solutions; you can significantly enhance the organisations communication capabilities.
Convergence directly addresses a number of key, high-level business challenges that are already driving the initial broad take-up of converged solutions.
1. Meeting business communications challenges
As the means by which we communicate with one another become more flexible and varied (voice messaging, email, fax technologies), organisations must now address the challenge of ensuring that they can respond effectively to these new communication channels. Research shows that employees spend on average 2.5 hours per day retrieving and responding to messages – distracting them from their key day to day activities and directly affecting the efficiency of the business as a whole.
Converged networks based on IP technology provide a flexible foundation upon which a variety of applications and services can be deployed, quickly and easily, making business-wide communications more efficient. These applications allow you to 'virtualise' your business, improving the way your employees communicate with each other - and more importantly with your customers - whether they are in the office or out in the field.
With an ever-increasing focus on 'work/life balance', organizations are continually looking at ways to facilitate more flexible working hours for employees. In communications terms, this could involve the greater integration of temporary or part-time workers into the office environment - requiring 'plug-and play' anywhere in the building, or the ability to extend the workplace into an employee's home.
Converged solutions can effectively give users 24 hour access to key information and network resources from any location – all they need now is a valid IP address and password and a connection to a network.
2. Reducing costs
In a business environment where infrastructure cost reduction is increasingly a pre-requisite, converged IP solutions have the potential to unlock considerable savings.
- Reduction in equipment and maintenance costs
- Reduction in network administration costs
- Reduction in network carrier costs
Thanks to open, managed IP standards, you can now rely on communications and applications interoperability, and protect your investment by avoiding the expensive vendor lock-in situations of earlier generation technologies.
With skills and expertise that span the two key convergence areas of voice and data communications, Sabio is ideally placed to help you decide how an IP-based networks and applications can best benefit your organisation.
Focusing on the business challenges rather than just the latest technology we have worked with a number of major blue chip organisations - across a range of industries including public and private sectors - to help them implement converged IP solutions that are already streamlining business processes and saving money.
