Verint Systems honours Sabio with “Best EMEA Project” Award at its 2008 EMEA Partner Conference

Workforce Optimisation leader recognises partner’s deep WFO and Impact 360 skills following implementation of innovative customer feedback project for Leeds City Council

WEYBRIDGE, UK and MELVILLE, N.Y., 02 July 2008 – Verint Systems Inc. today announced that it has honoured Sabio, a contact centre services and solutions company, with the award for “Best EMEA Project” at its recent 2008 EMEA Partner Conference in Berlin. Sabio received the recognition for its proven Workforce Optimisation (WFO) skills and ability to deliver on customer feedback and survey requirements for Leeds City Council, the second largest metropolitan local authority in England.

Sabio’s results-oriented approach included the implementation of Impact 360® Customer Feedback, a robust software solution offered through the Verint® Witness Actionable Solutions™ business line. Following Sabio’s specialist WFO Practice rollout of the solution, the Council reported dramatic improvements in its customer feedback process, including significant reductions in cost per survey response – from an average of £6 to just a few pence.

“Sabio has shown real commitment to our Impact 360 suite and has helped customers intelligently address their WFO challenges. We are delighted to recognise its specific achievements in delivering such an innovative solution for Leeds City Council and its Contact Leeds project,” comments David Parcell, managing director, EMEA for Verint Systems. “Sabio has invested significantly in its workforce optimisation capabilities, establishing a specialist WFO Practice and supporting Verint’s full range of Impact 360 solutions – from quality monitoring, recording and workforce management, to speech and data analytics, customer feedback, performance management and eLearning.”

According to Sabio Director Adam Faulkner, “As a leading workforce optimisation specialist, we’re constantly looking to develop and implement innovative solutions for our customers that make the most of Verint’s powerful workforce optimisation technology. We’re gaining an increasing reputation for our ability to take on and successfully deliver even the most complex projects.”

He adds, “Our dedicated WFO Practice enables us to provide our customers with a complete Verint workforce optimisation capability, from an initial technology and business consultancy through to solutions integration and implementation. We’re pleased to win this award for our work on the Leeds City Council project, and we look forward to extending our successful partnership with Verint as we continue to invest in our WFO Practice capabilities.”

Sabio initially worked with Leeds City Council to design and deliver its multi-million pound multimedia IP contact centre, including Verint Witness Actionable Solutions’ Impact 360 Workforce Optimisation software. The Impact 360 Workforce Optimisation solution features unified, synergistic quality monitoring/recording, workforce management and performance management functionality. The company then implemented Impact 360 Customer Feedback, which uses short, context-sensitive, dynamic surveys to capture data on products, processes, staff performance, and citizen satisfaction levels.

Alec Maycock, contact centre manager for Leeds City Council, sums up his experience with Contact Leeds’ initial customer feedback project, “It’s become clear that acquiring feedback from customers immediately after they have had contact with our call centre can give Contact Leeds a far more complete picture of our service capability.”

About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions™ is the leader in analytics-driven workforce optimisation. Its solutions are designed to help organisations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behaviour, and optimise the customer experience. From contact centres to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimisation suite is the industry’s most unified solution set – featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management and eLearning. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organisations into customer-centric enterprises.

About Verint Systems Inc.
Verint Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of actionable intelligence solutions for an optimised enterprise and a safer world. Today, more than 10,000 organisations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. For more information visit www.verint.com.