Taking the travel and leisure industry to new heights

“Right from the start we were impressed with Sabio’s determination to identify and understand our operational needs. We wanted a solution that would balance our corporate needs with those of our agents and team leaders, and Sabio’s recommended solution plays a key role in helping to address key issues such as improving service quality and improving staff retention.” Business Manager UK & Eire Operations, Royal Caribbean Cruise Line

The travel industry has seen enormous growth over the last five years, with more people then ever before taking advantage of low cost flights and cheaper holiday packages. A major contributing factor to the success of this sector has been the use of technology, allowing companies to be more cost effective, efficient and customer focused, driving sales and building value.

Tough times ahead

However, in the last twelve months, the travel and leisure industry has experienced its fair share of turmoil, with the continued threat of terrorism and more recently the SARS outbreak, which have paid its price on certain aspects of the industry too. What’s more, with the huge increase in traffic on the Internet there is now a phenomenal amount of information at people’s fingertips. This, combined with the ever-increasing pressure on peoples time means that consumers have become fickle, disloyal and time sensitive.

To remain competitive in this market companies have got to provide fast, efficient and competitive products and services across multiple sales channels. Even more important is how they actually use their customer information, tailoring products and services accordingly to suit the target consumer - it can mean the difference between increasing profits or wasting opportunities.

Changing the way you do business

At Sabio, we have already helped a number of organisations in this sector increase competitive advantage, acquire and retain customers and improve profitability using technology as the enabler. Through our experience and knowledge, we have a clear understanding of the issues facing the travel and leisure industry and can create a solution that will deliver results.