‘Speech is here!’ event to demonstrate how speech technology can help improve the customer experience and reduce costs

Homeserve and Postbank to detail how voice self-service has delivered clear business benefits

London - 26 September 2006 – Sabio, the innovative contact centre services and solutions company, and its partners Avaya, Nuance and VoiceObjects, are hosting an event at the spectacular new Emirates Stadium in North London to demonstrate how speech technology is now helping to improve the customer experience and reduce costs.

The ‘Speech is here!’ event will be held on Thursday 12th October and will feature presentations from Homeserve’s Dean Cutler and Postbank’s Noel Quaedvileg, who will explain how the use of speech technology has delivered real benefits for their businesses, and from Nuance Communications’ Stuart Potchinsky, who will focus on the importance of the Human Touch and the need for organisations to deliver the most flexible, efficient and personal experience for callers.

Targeted at Customer Service Directors and IT Directors, the ‘Speech is Here!’ event will provide an ideal overview for organisations looking to improve their customer experience and differentiate using the latest tools and techniques. In addition to customer case studies and technology overviews, the event will also feature an overview from Sabio’s Consulting Director Kenneth Hitchen on how today’s evolving consumer demands are creating new challenges for organisations.

Commenting on the upcoming event, Leigh Hopwood, Head of Marketing at Sabio said: “2006 is seeing a major shift in the adoption and deployment of speech technology by UK contact centres. One of the key factors driving this is the growing need to improve core customer service processes whilst reducing costs. This ‘Speech is here!’ event will give an insight into how leading organisations such as Homeserve and Postbank have put speech technology to work, and will also provide an opportunity to hear about the latest developments in speech technology, such as the new Avaya Voice Portal, from senior contact centre professionals.”