Sabio provides clear migration path for UK customers with end-of-life INDeX telephony platforms

Contact centre specialist launches initiative to migrate INDeX customers to Avaya Communication Manager

Next generation offering to deliver clear benefits, including more advanced reporting, support for skills-based call routing, and integration with next generation SIP-enabled solutions 

LONDON – 24 April 2008 – Sabio, the innovative contact centre services company, has launched an initiative to help UK firms currently using Avaya’s ‘end-of-life’ INDeX telephony switch to migrate to a next generation communications platform solution. As one of the UK’s leading Avaya BusinessPartners, Sabio is ideally placed to help INDeX users make the right platform decision, leveraging Avaya’s attractive ‘buyback’ incentives to provide customers with a seamless transfer to a next generation solution based on Avaya’s Communication Manager enterprise platform.

Manufacture of the INDeX family of switches ceased in 2006, and manufacturer support is set to end early next year. With over 14,000 INDeX systems installed in the UK, there are still a significant number of UK organisations - relying on INDeX for their business-critical communications – who need to act now before their switch reaches ‘end-of-life’ next year. However, Sabio believes that with Avaya offering attractive hardware buy-back schemes for customers upgrading to Communication Manager, INDeX users should see this transition as a business opportunity rather than a business continuity issue.

“Even though Avaya has been winding down its INDeX support since 2006, there’s still a surprisingly large number of UK organisations running their telephony on INDeX who still need to refresh their communications strategy before next May,” commented Sabio Director, Adam Faulkner. “By moving to Communication Manager, INDeX users can take advantage of a far more comprehensive enterprise communications platform, with far greater resilience and scalability, that is far more capable of addressing today’s evolving contact centre infrastructure requirements.

“At Sabio we’ve got a track record of success as one of Avaya’s most experienced contact centre Business Partners, and are ideally placed to help organisations manage the transition from their INDeX hardware. Over the next few months we’ll be working closely with these businesses to make sure that they make the right next generation communications platform decisions, and to provide them with the initial consultancy and specification support so that they can make the switch to Avaya Communication Manager as cost-effectively as possible,” he continued.

Avaya Communication Manager provides centralised call control for a wide range of communication devices, and offers comprehensive support for contact centre operations including advanced skills-based routing and reporting. Communication Manager provides the foundation for building and optimising complete enterprise communication networks by supporting a range of standard communications protocols including SIP and H.323.