Sabio launches 'On Demand' hosted service to provide organisations with greater flexibility in operating their contact centre technology infrastructures

Sabio On Demand goes beyond traditional rental-style offerings to provide a more genuine shared risk approach to hosting

LONDON – 13 March 2008 – Sabio, the innovative contact centre services company, has launched its new ‘On Demand’ hosted contact centre technology service that goes beyond traditional ‘rental-style’ offerings to provide a more genuine shared risk approach to hosting. Sabio On Demand features a range of customer premises-based and hosted offerings, a selection of different payment options – per transaction, per day and per agent, for example – and for the first time allows organisations to match their evolving business models with the most appropriate contact centre infrastructure hosting approach.

Sabio will offer two distinct hosted offerings: Sabio On Demand, a complete managed contact centre infrastructure offering sited on the customer’s own premises; and Sabio On Demand Hosted, a range of services that take advantage of the latest tenant partitioning technology to provide organisations with key hosted benefits such as lower start-up costs, opex rather than capex funding, greater flexibility and the opportunity to trial new technologies without major capital investments.

“We’ve launched Sabio On Demand because we found that a growing number of organisations were becoming disillusioned with hosted services that turned out to be little more than expensive rental or lease agreements - often with long-term contracts that tied them into fixed minute pricing,” commented Kenneth Hitchen, Director, Sabio. “We believe there’s now a real market opportunity for a hosted contact centre technology service proposition that assumes a greater element of risk, while also providing organisations with a more flexible approach to technology and pricing.

“Sabio On Demand recognises that with target scenarios varying from pilot IVR speech projects to the full scale hosting of an entire contact centre technology infrastructure, there can never be a one-size-fits-all answer to the hosting challenge,” he continued. “That’s why we’re offering a more flexible approach that allows customers to work with us to create hosted solutions that match both their current and future business requirements.”

Sabio On Demand takes advantage of IP technologies and the latest generation of hosting-enabled contact centre solutions to address a broad range of standard functionality from leading vendors including Avaya, Genesys, Nuance and Verint. Organisations can choose from day-to-day contact centre management tasks such as call recording and workforce management through to more comprehensive multimedia support and customer interaction through solutions such as the Genesys Interaction Portal. Unlike more traditional hosted services, Sabio will also support organisations’ requirement for greater agility by providing the ability to scale the hosted provision of application seats according to changing business requirements.

Sabio On Demand will also address the hosting needs of organisations in industries such as financial services that want to take advantage of the flexibility of hosting but are often averse to siting their data on shared platforms. By offering a hosted contact centre service within their existing corporate IT and telecoms infrastructure, Sabio On Demand can help address key agility, scalability or business continuity issues while providing complete security re-assurance.