Sabio grows ahead of the contact centre market, with revenues up over 40 per cent

• 2005/06 performance strengthened by key contracts with major organisations such as Homeserve, Leeds City Council, Egg, European Home Retail Group and Scottish Widows

• Sabio supports growth with significant ongoing investment in staff, new premises and support infrastructure

London - 5 September 2006 – Sabio the innovative contact centre services and solutions company, has grown ahead of the UK contact centre market, reporting record revenues for its business year ended 30 June 2006. During the last year the company has won a number of major contracts with leading UK organisations including Homeserve, Leeds City Council, Egg, European Home Retail Group and Scottish Widows, and Sabio’s focus on delivering customer-focused solutions has proved a key factor in enabling major service transformations for these and other businesses across a range of market sectors.

With revenues up some 45 per cent over the previous year, Sabio has secured growth across all its key technology and service practices, including Consultancy, Managed Services, Workforce Optimisation, Voice Self-Service, Convergence and Customer Interaction Management. The company has also seen a significant increase in the provision of end-to-end customer contact centre solutions based on a range of different technologies including ACD systems, intelligent routing, workforce optimisation and IVR/speech solutions.

“Technology has always been a key part of the Sabio offer, but we’ve always believed that it’s what organisations do with their technology that’s more important,” commented Sabio’s Managing Director, Seb Henkes. “Our strong performance over the last year is directly attributable to the fact that our consultative and vendor-independent approach helps our customers look beyond the technology to identify better ways of personalising customer service - leading directly to increased customer loyalty and a more competitive edge.

“During the last year, we’ve invested significantly in the people, service and technology skills needed to help our customers deliver on their business goals,” he continued. “Sabio is now clearly established as one of the industry’s leading providers of user-centred contact centre solutions, both from a customer perspective and from that of the actual agents who operate them. For the next year we’re targeting further profitable growth across our whole business, particularly as more and more organisations across key markets such as financial services, outsourcing, telecoms, utilities, travel, media and the public sector place an increased focus on service excellence.”

The last financial year has also seen Sabio expand its UK operations, recruiting new Consultants, Service professionals and Sales personnel, refurbishing its UK Network Operations Centre in Glasgow to offer industry-leading levels of support, and preparing for its recent move to new prestige offices at Enterprise House near the Oxo Tower in London. Sabio has also developed its business partnerships with key partners such as Avaya, Witness Systems, Nuance and Genesys Telecommunications, as well as entering new initiatives with organisations such as Corizon to adopt the latest User Process Management techniques, helping to integrate complex contact centre applications and present them in a far more agent-friendly interface.