Contact centre specialist Sabio accredited as official NHS supplier

Sabio selected for new Voice, Video and Data Products and Services categories based on its best practice expertise, proven experience and vendor-independence

London – 20 September 2005 – Sabio, the innovative contact centre services and solutions company, has been selected as an official contracted supplier to the National Health Service following the re-competition for contracts that began in February. Sabio is now an accredited supplier for voice, video and data solution developments under the new NHS IT Framework, the accredited list of IT service suppliers for all NHS Trusts in England. The company was awarded accreditation because of its proven record of intelligent systems integration and consultancy on complex contact centre installations.

The NHS selected Sabio because of its deep IT and telecoms experience, its proven capabilities in complex systems integration and its in-depth knowledge as a vendor-independent consultancy. A key factor was Sabio’s deep understanding of current operational best practice for contact and access centres across the public sector, having completed a major workforce optimisation and support contract for the 350 nurses and advisers at NHS Direct Wales, built and optimised the systems and applications for the award winning Newport City Council contact centre, and completed a virtualisation project for Bury Metro Council.

“When working with any public sector organisation the quality of service and the focus on cost-efficiency are at an even greater premium than in the private sector,” commented Adam Faulkner, Founding Director, Sabio. “It is this understanding of specific public sector business needs that helps Sabio differentiate itself from other consultancies in the contact centre space. Our expertise in multi-vendor technology and focus on specific business needs combine to bring real intelligence into the contact centre and provide a solution tailor made to any individual organisation.”

“We have already worked on several key projects in the public sector,” Adam Faulkner continued. “This has helped us to refine our expertise so that our service offerings to NHS contact centres take into consideration the extensive cost and accountability pressures that they are under. The knowledge and experience that is available across our Sabio Practices ensures that we can offer a fully comprehensive consultancy, deployment and support service to any contact centre.”

Sabio has specialised Practices that provide expert services on Convergence/IP, Voice Self-service, Customer Interaction Management, Workforce Optimisation, Application Development, Consultancy and Support and Managed Services. Each of these Practices work with potential clients to ensure that the project they are taking on is designed and completed with the exact needs of the organisation and its customers as the highest priority. Sabio is an independent consultancy and has partnerships with many of the top vendors in the contact centre industry, including Avaya, Genesys, Witness Systems, Open Wave and VoiceObjects.