Sabio Adds Impact 360 Workforce Optimisation Suite from Witness Systems to its Extensive Solutions Portfolio

U.K. organisations leverage the benefits associated with implementing a single provider workforce optimisation solution, including capturing valuable customer intelligence, optimising workforce performance and heightening satisfaction levels, while decreasing total cost of ownership and increasing ROI

London – 1 August 2006 – Witness Systems (NASDAQ: WITS), a leading global provider of workforce optimisation software and services, announced today that Sabio – an innovative contact centre services and solutions company – now offers UK customers the Impact 360™ Workforce Optimisation (WFO) solution as part of its extensive Workforce Optimisation Practice portfolio.

Impact 360 from Witness Systems brings together a synergistic WFO solution that unifies quality monitoring/full-time recording, workforce management, performance management and e-learning, by combining software and services that create a lifecycle of continuous performance improvement. Featuring deep product integrations, a single WFO architecture for all components, and one source for products, services, support and maintenance, Impact 360 is designed to capture customer intelligence, optimise workforce performance and build customer trust.

Sabio has already successfully sold and implemented the Impact 360 Workforce Optimisation solutions for organisations such as the European Home Retail Group, owners of the Kleeneze, Kitbag and Iwantoneofthose.com brands, and Leeds City Council, the second largest metropolitan local authority in England. These are just two customers that add to the growing number of successful WFO projects delivered by Sabio’s Workforce Optimisation Practice to major customers including Homeserve, Newport City Council and Pitney Bowes. Adding the full Impact 360 solution set to its offering helps ensure that Sabio delivers WFO solutions expertise to support its existing consultancy and systems integration skills, providing customers with a single resource for all their WFO requirements.

“Sabio is one of the few UK organisations with the detailed knowledge and successful track record in implementing all of the core workforce optimisation components, from workforce management and quality monitoring to balanced scorecards and e-learning. Impact 360 fits in well with our approach to workforce optimisation – which centres around delivering a seamless end-to-end solution,” commented Lisa Olafsdottir, Practice Leader of Sabio’s dedicated Workforce Optimisation Practice. “We are already experiencing great market interest for the Impact 360 offering throughout our practice.”

“As an end-to-end workforce optimisation solution, Impact 360 removes the barriers between siloed customer service functions so organisations can capture, analyse and act on cross-functional information concerning workforce performance, customer interactions and customer service processes,” said Chris Manton-Jones, Witness Systems’ EMEA Vice President. “Sabio adds real value through its deep roots in the contact centre market, its expertise and proven track record in sales and service, deep commitment to customer success, and ability to make Impact 360 even more widely available to UK organisations.”

“We’re delighted that Sabio continues to see market demand for solutions, such as Impact 360, and we look forward to continuing to work closely with its WFO Practice on future implementations,” he continued.

About Impact 360
Impact 360 is a workforce optimisation solution that brings together software and services for quality monitoring/full-time recording, workforce management, performance management and e-learning under a framework that provides a single user interface and centralised administration. By unifying these components, Impact 360 maximises the information flow within the enterprise, providing deep insight into workforce performance, customer interactions and customer service processes, while driving cost savings, strategic decision-making and competitive advantage.