What We Do - Our Services
- Convergence
- Voice Self-service
- Customer Interaction Management
- Workforce Optimisation
- Applications
- Systems Integration
- Training
- Support
What Sabio can do for you…
Sabio brings together the best skills and experience in the industry with a unique blend of consultancy, systems integration and managed service across a number of technology areas. Each area operates on four key principles; in depth knowledge, use of best technology, superior processes and market leading expertise. Sabio’s ultimate strength lies in combining these areas to provide turnkey solutions - from project inception to deployment and continued support.
Business Consultancy
We work with you to understand your challenges and give you the right answer to improve your customer service whilst maximising the performance of your contact centre. Sabio offers high level, independent advice to determine, improve and clarify the overall performance of a company’s contact centre, focusing from a strategic, operational or technical perspective. Creative thinkers with experience across a range of vertical markets, the Consultants key objective is to understand what success looks like to an organisation and by drawing upon Sabio’s experience and knowledge, ensure that it is achieved, delivering bottom line results.
Convergence
IP solutions and the virtual contact centre can deliver a powerful platform for improved customer service. As IP telephony becomes a reality it is critical that businesses draw upon experts to ensure that networks are ready and secure enough to enable the effective use of voice applications. Sabio is one of the first companies globally to have deployed Avaya’s Multivantage voice applications across Cisco powered networks.
Voice Self-service
Sabio offers a fully integrated approach covering voice user interface design, persona/branding consultancy, systems integration and an audit to assess the likely impact of a speech solution on contact centre performance.
Customer Interaction Management
Being able to treat all customer interactions in a consistent, holistic manner allows you to implement a truly integrated customer contact strategy. Sabio’s CIM team has extensive experience and knowledge around contact centre solutions including predictive diallers, customer segmentation, CTI and multi-media solutions. We have years of experience in these technologies and the operational best practice of these applications and have designed, built, integrated and supported large scale solutions.
Workforce Optimisation
From workforce management to call recording, whatever your workforce optimisation (WFO) program we can help you. Sabio’s WFO consultants have extensive experience and knowledge of the operational running of contact centres and help customers improve the effectiveness of the workforce.
Applications
Sabio design and develop applications that match your business requirements so that you can get more out of your contact centre. Sabio has design and build capabilities in most structured and unstructured languages including C++, Java, Dot Net, HTML, VB etc, and prides itself on developing highly innovative solutions such as the Sabio Automated Greeting and Call Wrap Up applications.
Systems Integration
Streamline existing processes and improve operational performance by ensuring your contact centre systems and applications work together. Sabio has the technical skills and breadth of experience to take full responsibility for a complete project, from complex multi-product integration projects to single project based bespoke customer application builds. The primary objective is not about implementing a technology but more importantly, creating the type of flexible and intelligent system that is required in today’s competitive market place.
Training
Thorough training allows you to get the most out of your people, process and technology investment. Sabio offers custom made courses that address the needs of your contact centre and the individuals in it, from a technical and operational perspective. All our trainers have industry experience and work within the contact centre environment on a day-to-day basis.
Support
A flexible and unique approach to support that gives you as much or as little as you need. Sabio will proactively monitor your contact centre systems and applications to solve technical problems before they impact your customer service levels. As a contact centre specialist, Sabio has incredible depth of knowledge in this industry, highly skilled engineers, and provides customers with an intelligent first point of contact. Following the ITIL Service Management standard, Sabio is proactive in its support and can cover the full spectrum of contact centre technologies.
Managed Service
Full administration and management of your contact centre systems and applications either remotely or on-site, using Sabio people full or part time. It means you do not need in-house technical skills that you have to keep up to date, leaving you to focus on your core business. We have the ability to set up contracts quickly and easily that suits your needs and starts to deliver you real benefits from day one.
