Enterprise Rent-A-Car selects Sabio for major three year European support contract

Sabio consultants will ensure leading global car hire company optimises Avaya contact centre technology

Follows competitive tender with three other Avaya Platinum Business partners

LONDON – 10 January, 2006 – Sabio, the innovative contact centre services and solutions company, has announced a major new order from leading global car hire company Enterprise Rent-A-Car, to provide a three year support contract for its European contact centre. Sabio will maintain and support the company’s existing Avaya telephony infrastructure to help ensure that Enterprise Rent-A-Car delivers a high quality service to its European business and consumer sector customers. Enterprise Rent-A-Car’s European contact centre is based in Aldershot, and handles over 80,000 inbound voice calls per month.

The contract was awarded to Sabio following a competitive tender with three other Avaya Platinum Business partners. Enterprise Rent-A-Car selected Sabio on the strength of its deep contact centre experience and knowledge, as well as its proven ability to add value to the support and maintenance process through pro-active consultancy that will support Enterprise Rent-A-Car’s people and business processes.

“The contact centre is a fundamental part of our European business, and with the volume of calls we receive each month it has become a business-critical part of the organisation,” commented Chris Tellegen, Project and Development Manager for Enterprise Rent-A-Car. “We needed a contact centre services and solutions partner that could work with us to ensure that our systems and applications are reliable, optimised and flexible enough to support our company’s forecasted expansion. We selected Sabio as it clearly demonstrated its ability to add value to our organisation, and its staff were always on hand to find new ways to help optimise our contact centre performance.

“As a result of this relationship we are now looking at our technology from a more customer-focused perspective. Previously, we concentrated on using it for our internal processes and perceptions, but after working alongside Sabio we’ve been able to re-orient our approach to the all-important customer experience,” he continued.

Commenting on the announcement, Sabio’s Founding Director, Adam Faulkner, added: “At Sabio we’re committed to looking beyond initial contact centre support requirements, and helping organisations to find new ways of unlocking value within their customer service operations. Enterprise Rent-A-Car is clearly a very ambitious organisation, and we look forward to working in partnership as it develops its contact centre operation and optimises its customer service processes.”

About Enterprise Rent-A-Car
Enterprise Rent-A-Car operates more than 700,000 rental and fleet services vehicles worldwide and has annual revenues of $7.4 billion. Last year, Enterprise opened more than 400 new locations, increasing its total locations to more than 6,500. Outside of the US the company operates over 800 offices in Canada, UK, Germany and Ireland. Enterprise is currently number 16 on the Forbes 500 largest private companies in America list. For more information visit www.enterprise.com