Case Studies: Demonstrating value
When you’re looking to improve the performance of your contact centre, a good place to start is to see what others have done. Below are just some examples of how Sabio has helped companies improve their customer experience, reduce their costs or improve their agent satisfaction.
How Sabio helped Leeds City Council to achieve real-time customer feedback at a fraction of the cost of previous postal survey campaigns
How Sabio worked with BCW Group plc, the leading European credit management company, to implement the industry’s first successful deployment of a speech-based self-service payment solution.
The Student Loans Company selected Sabio’s consultancy-led approach to achieve a seamless transition from a two site contact centre model to a four-site IP-enabled virtual contact centre.
How Sabio worked with Newport City Council to successfully design, implement and support its award-winning citizen contact centre, based on Avaya systems and applications.
Homeserve Claims Management selected Sabio to develop a speech-based solution for its Contractor Job Update Line. The solution has significantly reduced the time that Homeserve co-ordinators spend liaising with contractors, enabling them to improve service levels by giving customers immediate answers to their questions.
Sabio provides long term strategic partnership for roll out of IP telephony for Supplies Team's six sites, a major contact centre convergence project.
Sabio delivers complete workforce optimisation strategy to optimise Homeserve’s workforce and improve customer service levels.
Sabio designed an integrated approach to Elsevier’s customer service across multiple channels to help revolutionise customer contact.
Delivering joined up customer service through best-of-breed contact centre technology.
Improving the customer experience with a speech-enabled application based on Sabio’s user-centred design approach.
Working with Sabio, Newport has set the contact centre standard for Wales in developing one of the most successful access centre projects within the UK’s local authority sector by implementing a range of performance optimisation solutions.
118888 receives complete return on investment in only six months using Sabio’s automated contact centre solution on Avaya technology.
Sabio’s implementation of Open Wave WFM solution has enabled Glasgow City Council’s Access Centre to deliver a ‘customer focused’ central point of contact for Glasgow citizens and the highest possible levels of customer service.
Optimising contact centre technology performance for Response’s expanding multi-site contact centre network.
Peabody Trust is one of London’s largest charitable housing trusts and a registered housing association, providing over 19,500 homes across the capital.
Deploying a sophisticated distributed IP architecture for an industry leading contact centre services provider.
Leeds City Council - Customer Feedback
