CCA Convention and Awards

18-19 November 2008
Edinburgh

The CCA Annual Convention 2008 is designed for the industry by the industry and is the established forum for thought leadership in our sector. By attending, you get privileged access to a unique community of operational and strategic experts.

Sabio is delighted to be a Gold Sponsor for the second year running at this key event for the contact centre industry.

The Convention has a number of different aspects:

Conference

Sabio will be presenting the following two sessions:

18 November 12:45-13:00
'From Bangalore to Front door – the rise of Homeshoring?' - Stuart Dorman, Head of Solutions

Homeshoring - the use of home based agents to service customers – would appear to solve many of the major problems currently faced by contact centres. Homeshoring has been shown to reduce problems related to attrition, recruitment, cost and quality. So why hasn’t Homeshoring been embraced by the contact centre industry? This presentation explores the benefits and the pitfalls of Homeshoring, detailing the steps that you should take to bring your contact centre home!

18 November 13:45-15:00
'Great Places to Work' - Kenneth Hitchen, Consultancy Director

As part of this keynote session, Kenneth presents the key findings of 'Voice of the Contact Centre Agent'  - a leading piece of research carried out earlier this year by YouGov to establish the opinions of UK contact centre agents. He reveals how hard we are making it for agents to do a good job and how we can better support agents in their role.

Exhibition

Keep abreast of the latest product and service developments by attending the supporting exhibition. Featuring a small number of exhibitors with a range of expertise in different business areas including technology, recruitment, training and consultancy.

Sabio will be on stand C12. Visit the Sabio stand to get your free 'Voice of the Contact Centre Agent' research report, worth £295.

CCA Excellence Awards

This high profile awards programme celebrates and honours organisations and individuals who are achieving excellence through innovation and a commitment to drive improvement within their contact centre operations.

Once again, Sabio is sponsoring the 'Best Use of Technology Partnership' award.