Migrating Your Avaya INDeX
Your Avaya INDeX is no longer supported from 31 May 2009
The Avaya INDeX telephony platform is now end-of-life. From 31 May 2009, if it fails, you will no longer get bug fixes and repairs. You could experience system downtime - what will that cost you? Can you afford to take that risk?
Sabio can provide you with an excellent opportunity to migrate to Avaya Communication Manager 5.0. Not only could you receive up to 50% discount but you can also get access to Sabio's unique support service.
As the UK’s leading Avaya Platinum BusinessPartner, Sabio has a reputation for delivering quality service and support. Our extensive experience in helping customers migrate from INDeX to Communication Manager will help you unleash some significant benefits including:
- Enhanced customer experience through intelligent routing
- Ability to react to events as they happen with real-time, integrated reporting
- Tap into a new homeworking resource using SIP Mobility features
- Feel confident that your telephony platform will not give you downtime
- Integration with next generation SIP-enabled solutions
Sabio has recently helped organisations such as Tui Travel and Key Travel significantly improve the performance of their contact centres.
Why migrate?
INDeX is still a stable and reliable platform and you may feel that your INDeX system meets all your communication needs. However, after May 2009 your business may be impacted by two issues:
- Hardware failure that cannot be resolved
- Inability to add INDeX software licenses
To ensure minimal disruption to your business and to enable you to benefit from the very latest unified communications technology, Avaya has a range of industry leading solutions which can take your business to the next level. However, should you decide to stay with the INDeX system your business could be at risk.
What does this mean to your business?
- Loss of revenue - Hardware failure may result in an inability to make or receive calls that could
mean lost revenue opportunities. - Loss of customers - If customers cannot connect to your company due to a hardware failure then they are likely to place business with a competitor.
- Poor customer service - Faulty INDeX
hardware may result in customer calls being misplaced, customer records
not being screen-popped as well as call centre agents not being able to
effectively and efficiently manage incoming calls. - Lack of communication - A fault with INDeX hardware may result in employees not being able to connect and collaborate.
- Slow response to change - If employees cannot
connect and collaborate with colleagues, customers and suppliers then
your business will be slow to respond to competitive, economic,
environmental and market changes. - Inability to scale business - INDeX hardware
and software will not be available beyond May 2009 meaning your
business will not be able to increase system capacity in line with
business
growth. - Reduced business hours - If 24/7
auto-attendant functionality cannot be provided to your customers then
your business hours will be reduced meaning lost revenue opportunities,
lost
customer loyalty and poor customer service. - Loss of competitive edge - Any disruption to
business can have a detrimental impact on competitiveness.Losing the
ability to provide excellent customer service and maximise revenue
opportunities will give your competitors the edge. - No INDeX development - INDeX end of life will mean that your business will not be able to benefit from communication technology developments. Companies using the very latest Avaya solutions can attain a competitive advantage by implementing advanced unified communication applications and mobility solutions.
New, improved and available now
The replacement system for INDeX, Communication Manager 5, incorporates your favourite INDeX features and much more, helping you to reduce costs and improve productivity, including:
- Greatly extended mobility facilities, with support for all major
mobile device manufacturers including Blackberry and iPhone, so mobile
staff can work at home or in the field as productively as they can in
the office
- Flexible and easy to set up Meet-me conferencing, offering significant savings and fast return on investment
- SoftPhone functionality including the option to give home
workers the same productivity-enhancing telephony features as their
office-based colleagues
- Converged communications, enabling your telephony platform to interface with your computer systems
- Lower cost calling and location independent geographical numbers with SIP trunking in addition to analogue and ISDN options
- Easy Windows-based, point and click system management
Make sure you don’t miss out of the time limited INDeX migration promotions currently on offer by Avaya. Call Sabio today on 0844 412 3000.
