What We Do - Our Services - Applications
Homeserve - Joined Up Customer ServiceApplications to support your processes
Contact centre applications are fundamental to supporting the processes within a contact centre and its integration with the rest of the business. Applications are used to automate otherwise manual processes within your company such as speech applications to automate the front end of a call or desktop applications to automate the process during a call.
Examples of applications developed by Sabio
Sabio has developed a number of applications for the contact centre that have delivered significant benefits in both operational and financial terms.
Sabio Agent Greeting
A personalised automated greeting used in high volume call centres such as directory enquiries. The application ensures the consistent quality of the greeting, removes mundane call content and delivers agent time back to the business through partial automation of the call.
Sabio Intelligent Desktop
A dynamic desktop application that streamlines the process for an agent on a call. The application presents all the relevant information to the agent on one screen and removes the need to cut and paste, Alt-tab between applications enabling them to focus on the customer.
How Sabio can help you
Sabio is recognised as the leading application developer focused entirely on contact centre applications. The depth and breadth of experience of contact centre processes and technology combined with the expert technical capabilities enables Sabio to develop standard and customized applications to optimise the performance of your contact centre.
Sabio has design and build capabilities in most structured and unstructured languages including C++, Java, .Net, HTML and Visual Basic and can work with you to understand the business issue, define the application, design, develop and test the solution and deploy it within your contact centre.
